Change, Release and Service Delivery Manager

Toyota Financial Services (Hays)

Toyota Finance Australia has an opportunity for an experienced Change, Release and Service Delivery Manager to join our IT department.

  • Work for a leading, innovative and well-respected global brand
  • Supportive management and training provided to set you up for success
  • Involvement with high profile projects and continuous improvement initiatives
Toyota Finance Australia is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all. 
  
You will be accountable for the Change and Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs.
  
You will also act as a Service Delivery Manager and will be responsible for establishing and refining the IT Service Delivery processes such as the Service Catalogue, SLA’s, attendance at the Daily “Stand-Up” and performance dashboards.
  
Please note that this is a 6 month fixed term opportunity based at our Head Office in St Leonards.
  
You’ll be successful in this role if you have:
  
  • Demonstrable experience in a similar role
  • ITIL Qualification
  • Experience in workflow creation
  • Software configuration management knowledge and experience
  • Experience in delivery of COTS products as well as bespoke developments on an enterprise level
  • Knowledge of multiple deployment and testing methodologies
  • Good communication skills (chairing meetings, negotiation, handling difficult situations)
  • Ability to work in shared hybrid release environments, internal and vendor development
  • Proven record in creating, reviewing, documenting & improving processes/work instructions
  • Extensive experience with creating and reviewing release plans, implementation and back out plans
  • Knowledge and experience of following change management processes
  • Good attention to detail, tracking and reporting skills
  • Good understanding of the project management lifecycle
  • Strong people skills
  • Ability to work under pressure
  • Demonstrable leadership skills and experience
  • Exposure in Risk Management, Service Improvement and Stakeholder Management
  • Experience in end to end service management to user populations of over 500
  • Demonstrated conceptual, analytical, problem solving skills and the capacity to exercise sound judgement, with demonstrated skills and experience in operational systems processes, operational problem analysis, and faults resolution.
  
If you’re successful, you’ll undergo background verification checks before you start employment with us.
  
If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.
  
To find out more about Toyota Finance Australia please visit our careers site www.tfacareers.com.au