Service Delivery Manager - South West Aged Care

Archdiocese of Brisbane

Looking for an experienced person with a desire to help others, achieve results and assist our most vulnerable maintaining a lifestyle of choice

  • A leading not-for-profit organisation
  • Salary Packaging options available
  • A challenging but rewarding role
Centacare is the social services arm of the Catholic Archdiocese of Brisbane and has been operating in South East Queensland for over 50 years.
Centacare Community Services (CCS) directorate is structured into 6 regions with a centralised support service delivering aged care, home maintenance, mental health, housing support, homelessness, respite and transition, independent living and support for people with a disability and learning and leisure services. 
The job
Our Brisbane South West region is seeking a full time Service Delivery Manager (SDM).

The SDM will ensure the service delivers individual, flexible, innovative, responsive and timely support to service users in conjunction with Centacare's Mission Vision and Values and policies and procedures.  This is delivered by contributing to a positive workplace culture with a primary focus on client experience, brand awareness and commercial focus in an adaptive and changing environment.
In this role you will:
  • Ensure Client Support Plans are developed, implemented, regularly monitored and data accurately recorded within a budget framework;
  • Ensure contracted funding outputs are met and supports delivered as per service agreements;
  • Engage clients in all aspects of their service delivery and negotiate change/options agreeable and beneficial to the client in line with legislative and funding body requirements;
  • Demonstrated high level knowledge and understanding  of  Home Care Packages, Commonwealth Home Support Program, Dementia Care, Wellness, Re-ablement and Restorative Care models of support;
  • Manage a workforce which is diverse in age, culture and geographical location;
  • Respond and adapt to changing environments;
  • Actively engage in change management; and
  • Be accountable for Client engagement and retention.
What we need from you
  • Diploma in Community Services, Social or Business Management OR several years experience in Coordination or Case Management or other relevant industry experience;
  • Strong interpersonal and communication skills and the ability to liaise effectively with others;
  • Ability to prioritise workloads to meet schedules;
  • Experience in aged care and home care packages desirable
  • Strong decision-making, conflict resolution and problem solving skills;
  • Proficiency in IT standard software such as Microsoft Office suite and Internet;
  • Proven financial literacy skills;
  • A current QLD Drivers Licence;
  • A roadworthy, registered and suitably insured vehicle to use for work purposes;
  • Commitment to person centred and self-directed support;
  • Strong leadership qualities;
  • Physical ability to carry out all tasks required of the position;
  • The ability to obtain a Positive Notice Working with Children "Blue" Card and a Disability Services Exemption "Yellow" card; and
  • The ability to obtain a National Police Certificate.
Applicants with a clinical background will be highly regarded.
You will be paid in accordance with our Collective Agreement with the base salary commencing at $80,296.84 pa ($40.63 p/hr) plus superannuation.

*Previous applicants need not apply.
For a copy of the Position Description please email Elizabeth Matthews, HR Consultant via

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