Service Delivery Manager- Disability

Archdiocese of Brisbane

Our Brisbane South region is seeking a highly motivated Service Delivery Manager to join our team on a Full Time fixed term (12 months) basis.

Centacare Community Services (CCS) directorate is structured into 6 geographical regions, delivering services across independent living and support for people with a disability, learning and leisure services, respite and transition, aged care, mental health, housing support and homelessness. 
The job

Our Brisbane South region is seeking a Service Delivery Manager (SDM) on a full time, fixed term (12 months) basis. The position will be based primarily out of our Brisbane South Hub office at Coorparoo and will work with clients with a wide variety of both physical and intellectual disabilities.

The SDM will ensure the service delivers individual, flexible, innovative, responsive and timely support to service users in conjunction with Centacare's Mission, Vision and Values and policies and procedures.  This is delivered by contributing to a positive workplace culture with a primary focus on client experience, brand awareness and commercial focus in an adaptive and changing environment.
In this role you will:
  • Ensure Client Support Plans are developed, implemented, regularly monitored and data accurately recorded;
  • Be accountable for Client/Staff engagement and retention;
  • Employ specified positive behaviour strategies with clients who may be exhibiting challenging behaviour;
  • Manage a workforce which is diverse in age, culture and geographical location;
  • Respond and adapt to changing environments;
  • Actively engage in change management;
  • Engage clients in all aspects of their service delivery and negotiate change/options agreeable and beneficial to the client in line with legislative and funding body requirements and
  • Ensure contracted funding outputs are met and supports delivered as per service agreements
What we need from you
  • Diploma in Community Services, Social or Business Management OR several years experience in Coordination or Case Management or other relevant industry experience;
  • Strong interpersonal and communication skills and the ability to liaise effectively with others;
  • Ability to prioritise workloads to meet schedules;
  • Experience in Disability and NDIS experience;
  • Strong decision-making, conflict resolution and problem solving skills;
  • Commitment to person centred and self-directed support;
  • Recent management experience;
  • Strong leadership qualities;
  • Possessing high degree of emotional intelligence;
  • Physical ability to carry out all tasks required of the position;
  • Proficiency in IT standard software such as Microsoft Office suite and Internet;
  • Proven financial literacy skills;
  • A current QLD Drivers Licence;
  • A roadworthy, registered and suitably insured vehicle to use for work purposes;
  • The ability to obtain a Positive Notice Working with Children "Blue" Card and a Disability Services Exemption "Yellow" card;
  • The ability to obtain a National Police Certificate;
  • First aid and CPR
Applicants with a clinical background will be highly regarded.

You will be paid in accordance with our Collective Agreement with the base salary commencing at $82,780.88 pa ($41.8932 p/hr) plus 9.5% superannuation.

If you have any questions in relation to this role, please contact Megan Santarossa Brisbane South Acting Operations Manager on  0408 880 471 during business hours.

To apply for this role please submit a cover letter and resume 

All workers of registered NDIS providers must complete - 'The NDIS Worker Orientation Module' - to assist the people working in the sector to support people with disability.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a 0 tolerance to abuse of children or vulnerable adults.