660374 - Service Coordinator

Anglicare Southern Queensland

A great opportunity for someone who is interested in both leadership and service delivery! We have a 9 month parental leave backfill opportunity,

  • Providing service coordination and operational leadership to a team
  • Maintaining a client case load and engaging in a continuous improvement approach
  • Community engagement, sectoral awareness and working collaboratively
About the Position
Anglicare SQ supports all kinds of people who may be impacted by mental health and wellbeing challenges, from new parents, children transitioning through school, people planning retirement and everything in between.  We are here to provide the support needed at home or out in the community, for people to live the life they want. The ASQ Mental Health and Family Wellbeing team based at our office in Woolloongabba, are currently looking for a Service Coordinator to backfill a maternity leave contract.
The Service Coordinator, manages a group of multidisciplinary Case Managers and Counsellors across multiple sites in the region, providing coordination, mentoring and leadership.  The Service Coordinator will also assist and support the team to develop and deliver a range of high quality, and individualised, children and parenting, drug and alcohol and family support programs.  This role will require a candidate who is able to balance a management role, whilst assisting in and backfilling group facilitation and client work as required and supporting their team directly on the front line.

The portfolio of this role is diverse in programs and geographical regions and the successful applicant will need to be confident in: travelling across the region (Beaudesert, Brisbane, Ipswich, Somerset and Lockyer Valley); managing their team remotely (team is spilt across two sites); and maintaining and building community partnerships.
The role will also require a candidate who is able to contribute to the ongoing quality improvement of the service as a whole and who is able to work with the leadership team to develop and review programs, policy and procedure and implement changes to process as required.
About You
Your extensive mentoring and leadership skills will be in the field of Early Years, Community Service, Youth Work or Child and Family Support, and you will also bring the following:
  • Ability to manage, coordinate, mentor and lead a team across geographically dispersed service point
  • Demonstrated ability to support a team through change and effectively manage any performance  management or conflict resolution processes
  • Robust understanding of the ethical and legal requirements relevant to the programs
  • Demonstrated experience in auditing, quality assurance and process planning
  • A background in case management and the ability to guide staff in case direction and complex support
  • Extensive background as a practitioner in a range of service deliveries
  • Facilitation of Community events and confidence with public speaking and group meetings
  • Excellent written and verbal communication, including interpersonal to consult, negotiate and liaise effectively with a diverse range of people
  • Well-developed networking skills and the ability to work collaboratively with internal and external stakeholders for the best outcomes of the communities and clients we support
Due to the nature of the role, a versatile and flexible attitude and the following qualities are essential:
  • Highly developed interpersonal skills, with the capability to relate to a wide range of staff, clients and families
  • Strong coaching skills through the provision of day-to-day guidance, along with ongoing training and development of team members
  • Strong administrative and reporting skills
  • A proactive and positive leadership style, with a focus on collaboration and team engagement
  • Highly organised with robust time management skills that allow you flexibility to respond to emerging team, program or service needs
  • Ability to travel through the region as required
  • Ability to work flexible working hours as required to support service need
Qualifications and certifications required will include:
  • A degree in Social Work, Psychology, Social Sciences, Early Childhood or equivalent
  • Post-graduate qualifications in Family Support or Mental Health would be advantageous
  • A current Blue Card (Working with Children) with Yellow Card Exemption
  • Queensland Driver Licence and your own, reliable vehicle
  • Commitment to working outside regular business hours as required
For further information please contact
Alecia Williamson on 30284600

Applications close
Thursday 28 January 2021

Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.