Service Manager - West Queensland

Anglicare Southern Queensland

Undertake the role of senior manager as an integral part of the leadership team & drive the strategic direction of the organisation at a Service level

  • Lead the management & business improvement of these multi-disciplinary services
  • Engage and empower staff, and develop cohesive teams across multiple locations
  • Promote innovative, high quality, delivery of client-centred models of care
About the Position
Anglicare’s Community Aged & Disability teams work across the Western Queensland region, and are key in providing care to a range of clients, including older people and those with disabilities.  Our teams provide support and services that enable our clients to maintain their independence - living happily and healthily within their own homes.  We recognise that one size does not fit all, and working together is the key to great outcomes, so our non-clinical lifestyle programs are designed to support individual needs, incorporating the principles of social inclusion, choice and control, empowerment and independence; and our clinical supports include nursing and allied health care at home, along with domestic and personal assistance.
With Government led funding reforms, and to ensure we continue to offer the best possible support and care to our clients, Anglicare have made a number of changes to our service model and are looking for a professional, capable and dedicated Service Manager to provide guidance to our teams in Toowoomba, West Moreton, Roma & Longreach. The Service Manager for the Western region maintains 242 employees (head count), a budget of nearly $14.5million and is responsible for managing the Coordinators of client support and services, care services and multidisciplinary clinical teams.  The role will predominantly be based at the Toowoomba office.
About You
With an extensive and successful career within the Health, Community or Disability sectors, you will provide strong leadership and a dedication to client-centred care practices.  Capabilities will include:
  • Substantial operational and management experience including sustainability & business development of multiple programs
  • A strong, robust understanding of community services including Aged Care, Homelessness, In-Home Care and Disability Support
  • Confident mentor, motivator and coach, providing a cohesive working environment to support staff and volunteers
  • Previous experience managing budgets and financial requirements a multi-disciplinary service site, including contractual compliance and risk management
  • Management of people including recruitment, onboarding and professional review processes  
Along with your practical experience, you will bring a number of essential personal attributes and abilities:
  • Demonstrated leadership skills including the ability to influence and negotiate to drive effective outcomes
  • Capacity to develop and promote team culture across multiple service-sites; provide remote support and guidance
  • Exceptional interpersonal skills and the ability to communicate in a professional, productive manner to a large and diverse number of people
  • A dedicated client-centred approach and the commitment to develop and implement service delivery with this focus
  • Relationship and rapport building capabilities with a collaborative nature                                                          
Professional qualifications and certifications required for this position will include:
  • Degree in Health, Human Services, Aged Care or similar field
  • Post-graduate degree in relevant field (or currently studying)
  • A current Blue Card (Working with Children) with Yellow Card exemption
  • The ability to meet the requirements of a Key Personnel Check for the purposes of the Aged Care Act (1997)
  • National Police Certificate
  • Current Queensland Driver Licence and ability to travel throughout the region as required
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team.  We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector.  You will also enjoy:
  • A chance to support, lead and mentor diverse teams of passionate people across multiple sites
  • An opportunity to be involved in the strategic and operational direction of the organisation
  • A unique time to become part of one of the fastest growing industries in Australia
  • Options to increase your take home by with full PBI Salary Packaging
What happens now?
Send us your current resume and a Cover Letter explaining your interest in being a Service Manager with Anglicare SQ. shortlisting will take place soon after the closing date and preferred candidate(s) may be required to complete further online assessments.
For further information please contact
Nigel Aberdour on 0410 638 975

Applications close Wednesday 22nd October 2019

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues.  We promote a child-safe environment and are committed to providing on-going care and protection.