Customer Service Representative

TIMG / Shred-X / Med-X

We are looking for an experienced Customer Service Representative to join the team at on a full time basis.

  • Innovative and growing company
  • Customer Service Representative Role
  • Permanent Full time opportunity
Shred-X is a well-established company trading for over 17 years and backed by a publicly listed multi-national. Our business has enjoyed phenomenal growth through its focus on security, customer service and sustainable recycling and is offering an exciting position at its Western Australia Branch in Laverton. We are looking for an experienced Customer Service Representative to join the team at on a full time basis.    

Key Responsibilities:
  • Take new and existing incoming service and sales related calls and email requests and put through to the Sales Team 
  • Follow through with client requests and queries from start to finish and ensure that the call has been closed to the client's satisfaction.
  • Book service requests.
  • Update client information in the databases and create appropriate client notes.
  • Investigate customer issues and resolve in a timely manner.
  • Ensure all business communications are of a high standard.
  • Processing of Government reports
  • Front desk/Reception coverage
  • Replenish office/stationery supplies
  • Petty cash/banking and postal duties
To be successful in this position you must be able to demonstrate the following requirements:
  • Previous customer service experience.
  • Excellent communication skills
  • Team player
  • A high level of attention to detail and ability to anticipate issues.
  • To be organised and self-motivated.
  • Possess good negotiation skills.
  • Competent skills in Microsoft office suite.
  • Cheerful and professional customer service and telephone manner.
  • Reliable, hard-working and honest with a mature approach
  • Previous Logistics experience is desirable but not essential 

The successful candidate will be required to complete a medical examination and police clearance check. If you feel you meet the above requirements and you are looking for a challenging and rewarding career opportunity apply now by sending through a cover letter and resume.