Regular Giving and Donor Care Coordinator

The Wayside Chapel

An exciting opportunity to work within a well-loved and respected NFP, working with a collaborative and experienced team.

  • 6 Month contract (with possibility to extend)
  • Welcoming and diverse working environment
  • PBI Salary Packaging benefits
About The Wayside Chapel

The Wayside Chapel has provided unconditional love, care and support for people on and around the streets of Sydney since 1964. Today, under the banner of ‘Love over Hate’, Wayside runs two community services centres, an Aboriginal Program, a mental health program and outreach service, two community cafés and two op shops. Our mission is creating community with no ‘us and them,’ breaking down the barriers of judgement and providing a safe place where people from all walks of life are welcome. All our programs are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services, as well as a judgment-free place where people are welcome to just ‘be’.

About the Marketing and Fundraising Team

Our Marketing and Fundraising Team is responsible for raising funds to support the programs delivered by Wayside Chapel. The team is also responsible for raising awareness and increasing the public profile of Wayside Chapel, its CEO and its mission, as well as its programs and the issues facing people who access services. Messages are delivered through marketing and communications, and through engagement with media, government, peak bodies and the community.


About the Regular Giving and Donor Care Coordinator Position

The Regular Giving and Donor Care Coordinator will be the first point of contact for Wayside Chapel’s regular givers.

Your role will focus on the acquisition and retention of long-term donors to Wayside Chapel. You will provide best-practice donor care, and coordinate the growth and sustainability of the regular giving program.

A full position description is included in the job information pack here:
 
http://www.waysidechapel.org.au/wp-content/uploads/2019/08/Regular-Giving-and-Donor-Care-Coordinator-Job-Pack-AUGUST-2019.pdf


Selection Criteria

  • Strong administrative and numerical skills with the ability to analyse data with an attention to detail, including experience with CRM’s
  • Demonstrated superior customer service skills, high degree of empathy and ability to represent Wayside Chapel in a professional manner at all times
  • Confidence in making phone calls to donors is a must, as donor retention is a key element of this role
  • Ability to work within a team, but equally ready and able to use own initiative
  • Ability to multitask and prioritise work load
  • Proven highly developed organisational and time management skills
  • Creative problem solver and can-do attitude toward finding solutions
  • Excellent communication skills both written and verbal
 
Desirable
  • Experience within the Not-For-Profit sector
 
Application and Recruitment Process
 
  • Applications will be reviewed as received. Please apply right away.
  • Applications should be submitted via Wayside Chapel’s applicant portal link in the job advert.
  • Applications which do not address each and every selection criterion in their cover letter will not be considered. Applications which only provide a cover letter or resume, or only address the selection criteria generally, will not be considered.
  • Applicants with a disability should inform the convenor of the selection panel of any special requirements upon contact to arrange an interview.
  • An offer will be made to the successful candidate pending the satisfactory completion of a police criminal record and working with children check.