Customer Service Operator

Bolton Clarke

Exciting Full-Time opportunity to showcase your customer service skills and contribute to the community! Based in our Forest Hill office, immed start

  • Full-Time Permanent position
  • Monday to Sunday rotating roster
  • Competitive salary + get up to $16000 per annum tax free
Are you looking to join an engaging, progressive company where you can use your excellent Customer Service & Admin skills? We have exciting opportunities for you to join our close knit team.

You will be based at our Forest Hill office.  The Customer Service Operators'  focus is to assist customers with their inquiries, action them as required and/or redirect them to the appropriate area.

All staff receive ongoing training and support in a team environment to achieve their KPI's. 

Key accountabilities include:
  • As part of the NSC-Melbourne team undertake tasks allocated within the operational plan to ensure operational goals are met
  • Receive incoming communications and affect outbound communications to support stakeholder enquiries and current and potential client referrals
  • Provide high level of customer service across all communication interactions
  • Manage a high number of customer interactions, of varying nature, each day
  • Determine the nature of calls and provide appropriate response including transferring relevant calls to an appropriate staff member or escalation process if required
  • Record all client information in the client information management system, complying with data entry requirements, during the interaction at the time the information is being provided
The successful candidate will have the following:
  • Previous call centre experience is essential 
  • Demonstrated ability to provide a high level of customer service 
  • Proven experience with Microsoft Office programs 
  • Excellent interpersonal, communication and time management skills 
  • Ability to work effectively in a team environment 
  • Experience in health care and community sector is highly desirable
  • Certificate III in Customer Contact advantageous 
This position is ideal for someone with a genuine interest in Community care, with previous experience in a customer service centre environment. 
  
Our benefits
  • Salary packaging - Up to $15,900 tax free/Entertainment card
  • Options for additional purchased leave.
  • Private health insurance discount, plus much more.
Our People

Often it’s the small things that make a real ‘people person’ – and these are the people we love to have on our Bolton Clarke team. People who are good listeners. People who genuinely care and are interested in others. Those who look to do the everyday things that make a real difference.

We are an equal opportunity employer that values diversity and inclusion. Our diverse workforce makes us more innovative and helps us to better support our customers and communities.  Candidates who speak a language other than English and are willing to use it in their work, are encouraged to apply.
 
Our Story  

Bolton Clarke is the new name of RSL Care and RDNS, now working as one organisation. Together we have provided healthcare and aged care services for more than 200 years. We are one of the largest Australian owned and operated not-for-profit healthcare and independent living service providers, with a passion for ensuring our customers live the best possible life. We provide reliable, trust worthy, quality care and support and living options across retirement living and residential care.
  
Apply now

Click APPLY now or if you have further queries, contact our Recruitment Team at vicrecruitment@boltonclarke.com.au