Clinical Case Manager

Bolton Clarke

Provide guidance, support and direction to staff in nursing care and service delivery and lead case management for high level support programs.

  • Lead Case Management for high level Aged Care support programs
  • Provide holistic customer centric care in the community
  • Fleet Vehicle Provided - Based in Hervey Bay supporting the Wide Bay region
As one of Australia’s largest and most experienced not-for-profit organisations, we offer more services, supporting and enabling more people right across the country. That’s the reason RSL Care and RDNS came together. While some things change, some important things won’t. Our long-held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

We currently are searching for a full-time permanent Clinical Case Manager (HomeCare Planner) to join our At Home Support team based in Hervey Bay.  In this role you will provide guidance, support and direction to staff in nursing care and service delivery on shift as required, as well as being available “on call” as required. You will also support our Maryborough site and occasionally our Bundaberg site.
Your new role will see you:
  • Lead case management for high level support programs i.e HomeCare Package Programs Level 1 to 4 and other funding programs such as CHSP
  • Lead clinical governance and manage the quality management framework within HomeCare services to ensure care standards are met
  • Contribute to the growth of the home care business by building business development opportunities, liaising with local networks, professionals, government departments and suppliers to promote Bolton Clarke
  • Promote a culture of service delivery that aims to improve the lifestyle experiences of customers
  • Participate in and contribute to the strategy formulation, business and care planning processes as pertains to area of responsibility
  • Provide direct and indirect clinical care to customers within scope of practice and ensure clinical stocks are maintained
  • Ensure customer records, incidents and complaints are documented and maintained correctly and participate in any investigations as required
  • Supervise and support staff and/or volunteers reporting to this position, including competency assessment and identification of training needs
Ideally you will have:  
  • Current Nursing registration with AHPRA as a Registered Nurse
  • Current Senior First Aid certificate and CPR
  • Relevant understanding and experience in the delivery of health services and/or community based services as well as complex case management
  • Demonstrated ability to lead a team to provide positive customer outcomes
  • Understanding of the Aged Care Sector as well as HomeCare Package and other programme guidelines and service requirements
  • Federal Police Check (valid within 3 years)
  • Current drivers licence, comprehensively insured & registered motor vehicle
Our Benefits: 
  • Access to outstanding salary packaging benefits - more money in your take home pay!
  • Fleet Vehicle Provided for travel to our Satellite Sites and any occasional travel to Brisbane or Sunshine Coast for training / meetings
  • Salary packaging benefits – up to $18,500 tax free 
  • Private Health Insurance Discounts
  • Novated Leasing options
  • Discounted Gym Membership
  • Professional Development
  • Ongoing support and visits from the multi-disciplinary teams working out of our Sunshine Coast Site and Support Centre in Brisbane
  • Networking and support from peers and colleagues
  • Employee Assistance Program for staff & family members

Apply now

Our application process takes less than 10 minutes. Click APPLY now or if you have further queries, contact our Recruitment Team at