Hardship Consultant, Collections

Heartland Bank Limited

You'll manage hardship applications in our Consumer portfolios

Hi, I’m Stella the Talent Acquisition Manager at Heartland Bank. I have an awesome opportunity I’d love to share with you. Here’s some info: 
Is this your next role? 
Due to an internal career move, a role has become available in our Hardships team. You’ll manage hardship applications in our Consumer portfolios. You’ll be liaising directly with clients to discuss and process their applications.

While this will be your home role, you’ll start off in a Covid Remediation secondment until August 2020 then return to your role as Hardship Consultant.

Does this sound like you?
You’re have lots of lending hardship experience. You enjoy helping people and you’re able to manage tough conversations in a kind way. You’re keen to help your team out, you can handle being in an evolving work environment and you’re known for being great to work with.

With strong communication skills, you’re a pro at:
  • Strong customer service experience
  • Lending hardship knowledge
  • 3 years New Zealand based credit control/lending experience in either the banking or finance company sector
  • Two years NZ finance company credit control experience
  • A recent working knowledge of Credit, Privacy and CCCFA legislation and regulations  
Our Heartland 

We may be small but our ambitions, like our hearts, are big.
We embrace the new, we're nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we're already hard at work. We innovate, and execute at speed, providing our customers with access to opportunities that make a real difference to them.   

Referral Programme 

Good people know good people! Learn about our fantastic Talent Referral Programme which includes a $2000 reward for successful referrals.
check out Pulse and head to the career opportunities page for more information. 

Know the perfect person? Link for them to apply here - https://adr.to/hkcw6