Human Resources Manager

Silk Hospitality

Silk is looking to appoint a motivated, autonomous and reliable individual to lead our Human Resource Team as the Human Resources Manager.

  • Join a dynamic team
  • Establish your career in a fast growing business
  • Take on a challenging position
Silk Hospitality is the fastest growing outsourced housekeeping provider in Australia with operations across the country. Silk is providing service to some of the world’s leading hotel brands and is looking for an experienced executive leader with impeccable customer service skills and a passion for working with people.

About the Role
Silk is looking to appoint a motivated, autonomous and reliable individual to lead our Human Resource Team as the Human Resources Manager. This position reports directly to the CEO.
We are a high performance team, thriving on achievement. Our team culture welcomes a professional, resourceful talent with focus, dedication and energy to achieve. We are a dynamic, fast paced and IT savvy organisation.
Key Responsibilities
  • Manage and lead the HR strategy and ensue the workforce is aligned with the overall business strategy to improve growth, profitability, productivity and market competitiveness
  • Work with our software partners to optimise HR processes and integrations between each of our systems
  • Oversee HR and ER related activities such as employee engagement, coaching and developing managers and employees, role design, recruitment and succession planning
  • Create and maintain an engaging business partnership between HR and site managers
  • Manage grievances, and performance management issues
  • Develop and implement effective resourcing plans to attract, recruit and retain top talent
  • Ensure that the HRIS and Recruitment databases are maintained and data integrity is sound.
  • Support management strategies around optimisation of labour
  • Develop KPI Dashboards for each Site Manager and measure their performance against them on a fortnightly and monthly basis
  • Provide advice and coaching to our management team to address HR and WHS matters in a timely manner.
  • Liaise with managers to effectively address grievances, performance management and disciplinary matters.
  • Undertake recruitment for corporate roles and provide expert support to supervisors to ensure a consistent approach to recruiting operational roles across the national operations.
  • Provide training and development to supervisors and management to enhance capabilities.
  • Oversee the workplace inspection, hazard identification and incident reporting process and ensure the integrity of Silk's WHS Information System is maintained.
Skills and Experience
  • You have previous generalist HR experience in recruitment, training and development, industrial relations, performance management, disciplinary and grievance handling, policy and procedure reviews.
  • You are IT savvy with new systems and the Microsoft Office suite of products.  Systems implementation experience would be amazing for us right now.
  • Your coaching style helps you support and develop managers and you enjoy watching them grow from the sharing of your expertise.
  • You thrive on the detailed focus of interpreting a variety of industrial instruments and legislation, and provide great business advice based on your interpretations.
  • Your outstanding verbal communication skills aids you to engage with a variety of stakeholders, including candidates, unions, staff, managers and directly with the CEO.
  • Your resourceful nature will ensure you self-teach as necessary and adapt to a dynamic, rapidly growing business.
  • Your strong written communication skills will assist you to send professionally-worded emails and prepare articulate and accurate documents.
What we can do for you?
  • Be part of a growing business.
  • Working with a innovative and high quality provider in outsourced Housekeeping.
  • The opportunity to travel.
  • Competitive remuneration structure.
  • Access to continuing professional development and career opportunities.
  • Opportunity to work with internal and external stakeholders.
Our Values
Our values create the foundation of our business and as such we continually measure our performance against these values. At Silk we Deliver,Talk Straight, Celebrate, Embrace Change, Make an impact and Get it done.

Our Recruitment Process
We appreciate all applications for this position but may only be able to contact the successful candidates for interviewing. 

This is a great opportunity to work for a distinguished brand and to take your career to the next level. To find out more about our business go to