IT Service Desk Lead

Brennan IT Pty Ltd

Seeking a personable, customer centric and proactive IT Service Desk Lead to join a growing national leader in the HR sector

  • Work with the end user client directly
  • Be part of a growing national organization
  • Implement structure and change - report to the IT Director
Our client, a large national HR organization with massive growth plans in place is seeking an experienced IT Service Desk Lead to join an existing team on a client facing role.

You'll be required to “dive right in” to set direction and structure to the current Service Desk environment that is undergoing enormous change due to rapid growth plans and recent capital investment.

Ideally, you’ll have demonstrated experience in

• A similar role
• Excellence in customer service
• Ticket management experience
• A proven understanding of infrastructure, applications and networks
• Structuring service SLA’s, KPI’s and service reporting
• 3rd party vendor management experience a big bonus
• Previous experience working in an MSP (desirable but not essential)

If this role sounds like your next big challenge, please email your cv to me at cristian.cancino@brennanit.com.au