Business Development and Client Services Manager

Oncall Interpreters and Translators

Manage our UK client services team to develop and implement sales strategies within the context of the language services industry

  • Be a part of people connecting people
  • Create meaningful change in a growing business
  • Develop your career in a niche industry
With over 30 years’ experience, ONCALL is a leading international provider of language services. The ONCALL team services thousands of bookings each week across 230 languages in both Australia and the UK, translates millions of words and places high level conference interpreters in over 150 international conferences, meetings and conventions per year. Our aim is to ensure our clients always receive responsive and high quality communication solutions.
About the opportunity
Working with our global Client Services & Marketing department, as the Business Development and Client Services Manager you will be responsible for:
  • Identifying and capturing new growth opportunities and clientele within the UK and European language services industry
  • Increasing Oncall’s visibility in the industry through various channels
  • Maintaining and developing existing client relationships
  • Promoting dialogue with clients to facilitate feedback both ways.

You will efficiently manage our UK Client Services team and offer guidance and coaching to help them achieve their goals. You will also provide regular reports and updates to Oncall’s head departments.
Who we’re looking for
With extensive experience in a sales or account management role in a translation or interpreting environment, you have a keen knowledge of the language services market in the global context.

You have a demonstrable ability to achieve individual and team targets on time and in an autonomous work environment. You have done this by thinking creatively and taking accountability.

You’re a highly persuasive communicator both in written and spoken form, and you are comfortable when presenting to audiences of varying size and background.
What’s on offer
Your work directly supports what we do best: people connecting people.

You'll also:
  • Work with a tight knit, passionate team
  • Be part of a growing people-centric industry
  • Contribute to organisational success and continuous improvement.

Interested? Apply Now

To apply, click the Apply button and you’ll be taken to our job board to complete our application form. Why not record a video cover letter so we can get to know you?

You must have the right to work in the UK to apply for this opportunity.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.