L3 Direct Support Help Desk Engineer

Calibre One

The role is to provide ICT support to our clients along with working closely with the remote support & project teams.

Direct Support Level 3 Engineer

Calibre One are looking to expand our Service team with a Level 3 engineer. This is a great opportunity to have a direct influence with a team of professionals that value our customers, team culture and career growth.

You will work with a diverse client base across several industry sectors with a broad range of technologies.
30 years in the industry has built a very solid foundation that has given us the reputation of being honest and trustworthy and always putting the clients’ best interests first.

We now have over 50 staff across offices in:
  • Mawson Lakes, South Australia
  • Winnellie, Northern Territory
  
Calibre One values a supportive, friendly and customer centric culture. If you are ready to be part of a fast moving and dynamic company, then we look forward to you joining our team.
 
In this role you will be responsible for:
  • Taking on escalations from Level 1 & 2 engineers.
  • Undertake more complex change management and issue resolution.
  • Perform root cause analysis and identify opportunities to improve client’s ICT environments.
  • Conducting audits on client’s ICT environments to ensure compliance with desired standards & best practices.
  • Assist with development and functionality of automation and monitoring services.
  • Assist with developing quotes and pre-sales engineering.
  • Mentor Level 1 & 2 engineers to improve skillsets.
  • Creating professional relationships with clients and showing empathy with their requirements.
  • Performance of afterhours work as required.
  
Skills & Experience Required:
  • 5+ years’ experience in systems support, servers, and networking.
  • Hands on experience with the Microsoft product stack, including Windows 10, Microsoft 365, & Windows servers.
  • Strong understanding and experience with networking systems, including VLAN & routing.
  • Strong experience with automation tools such as PowerShell.
  • Excellent communication and time-management skills.
  • Ability to break down complex tasks and problems to identify solutions.
  • Ability to work both individually and as part of a larger team.
  
The following skills or experience will be highly valued:
  • Microsoft InTune/Endpoint Manager
  • Fortigate NGFW
  • Cisco Certification
  • ConnectWise Automate (Labtech)
  • Microsoft Azure
  
We are offering a competitive salary as well as great opportunities to develop your career if you are motivated with a positive, customer-focused attitude. Applicants must be an Australian Resident with Driver's License and excellent written and spoken English.

See all open positions on Our Careers Page at www.calibreone.com.au