Customer Service and Administrative Lead - Geelong hub

Everyday Independence

We are seeking a Practice Leader who is passionate about the participant experience and achieving high impact outcomes for people with a disability

  • Work in an industry leading and person-centred allied health organisation
  • Culture of high performance, learning and excellence
  • Be a leader in customer service and relationship management
Everyday Independence started over 20 years ago in Bendigo, regional Victoria.  We have a strong commitment to the communities that we support and with leadership from the 2020 Telstra Business Woman of the year, Leanne Healey, it’s no wonder our success means that we are growing!
Customer Service and Administrative Lead
Location – Newtown, VIC
Salary $64,000-$76,000 

As a Customer Service and Administrative Lead , you will have a growth mindset, be adaptable, solution orientated, outcome driven and invested in making a difference in people’s lives.  The Participant and Practice Leader will lead Customer service and Relationship Management and support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day.
We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting.  The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver on client focus whilst managing relationships with multiple referral agencies is essential to the role.  You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.

Once onboard, you won’t look back! You will support people within their natural environment, in ways which are inclusive of their family, friends and community. You will be part of an interdisciplinary team that is welcoming, supportive and continuing to grow rapidly due to our success and culture. Join the team that is skilled and passionate about providing therapy within a social model of disability with extensive opportunities to grow your career and craft your own pathway.  

The successful applicant will:
  • Have extensive experience in customer service and relationship management
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
  • Develop and build strong relationship with referral partners, therapists and other industry partners
  • Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous)
  • Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
  • Experience with scheduling or rostering 
  • Act with a sense of urgency, set clear priorities and focus on the completion of tasks
  • Demonstrate a high level of concern for accuracy
  • Actively participate as a member of a team to help ensure that the team achieves its objectives
  • Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day
  • Be change ready – we are always changing, improving and evolving
  • Have previous experience within the disability sector
  Why work at Everyday Independence?
  • Career Progression and Learning – access to Industry leading coaching, mentoring and career development pathways.
  • Our Culture: we share values and vision of person centred practice where people matter. We are proud winners of the Team Culture Award at the Australian Allied Health Awards for 2019.
  • Excellence and Innovation
  • We make a difference to people’s lives
  • Our geographical reach
  • Be offered flexible working (time, leave, caseloads and location).
  • Work with children and families and/ or adults depending on your experience and interest.
  • Earn above award salary with additional leave if required.
  • Be provided with the tools you need including laptop, phone and generous vehicle options.
  • Be part of a team that has strong commitment to a positive culture and delivering outcomes that make a real difference to people’s lives.  
Everyday Independence embraces and values inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access needs, we encourage you to advise us at time of application. We are committed to providing flexible ways of working for every role. Talk to us about how this job could be flexible for you.  
Everyday Independence is committed to the safety and wellbeing of children, young people and adults with disabilities. We require all candidates to undergo satisfactory screening prior to commencement including but not limited to; national criminal history check; international police check ( where candidates have worked overseas ) and holding or obtaining a Working with Children clearance / equivalent in accordance with State laws.

We invite you to find out more about Everyday Independence on our website or you can speak directly to our People and Culture Team on 1300 179 131.
What are you waiting for? Apply now!