Customer Service and Administration Leader - Keilor Park

Everyday Independence

Seeking a Practice Leader to lead our Keilor Park team in a rewarding role to deliver exceptional customer service to participants and referrers

  • Contemporary and positive team culture that shares the value 'People matter"
  • Be a leader in customer service and relationship management
  • Industry Leading coaching, mentoring and career development programmes
Employment type: Full Time
Term: Ongoing
Location: Keilor Park
Salary: $55,000 - $70,000
Everyday Independence is innovative and expanding because of our teams and their great work we have a high demand for our services.  We are currently seeking a skilled, innovative and dynamic Customer Service and Administration Leader to lead Customer service and Relationship Management and to support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day.  

About this role:
We are seeking a full time Customer Service and Administration Leader to join our new Hume Region Team. We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting.  The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver a client focus whilst managing relationships with multiple referral agencies is essential to the role.  You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.
The successful applicant will:
  • Have extensive experience in customer service and relationship management
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
  • Develop and build strong relationship with referral partners, therapists and other industry partners
  • Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous)
  • Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
  • Experience with scheduling or rostering 
  • Act with a sense of urgency, set clear priorities and focus on the completion of tasks
  • Demonstrate a high level of concern for accuracy
  • Actively participate as a member of a team to help ensure that the team achieves its objectives
  • Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day
  • Be change ready – we are always changing, improving and evolving
The successful applicant can also expect:
  • To work in a supportive environment which is part of a broader administration team that extends through Victoria and New South Wales
  • Access to coaches and mentors as you will be expected learn, grow and bring your best self to work each day
  • A contemporary and positive team culture where everyone shares the same vision. 
  • A competitive salary aligned with experience and a career pathway
  • Progressive technology systems and support – we see IT as the great enabler
 To Apply:
If you consider your qualities and experience will help us achieve positive outcomes for our clients and you are excited by this opportunity, please submit your application now.
We will begin interviewing during the selection period. So if you would like to increase your chances of securing an interview submit your application today. 

Please note: As a requirement from the Department of Human Services we ask for consent to raise a check on prospective employees to ensure they are not on the Disability Worker Exclusion List before offering employment. 
Visit our website at

Everyday Independence – Live an everyday life, every day!