Call Centre Customer Support | Consumer Electronics | Full-Time

Uplift Recruitment

Phone based Consumer Electronic customer support role, bring your IT knowledge and skills to this role. Troubleshoot & solve customer problems.

  • Free onsite parking
  • Massive staff discounts
  • Immediate start available
* Please note this company is not easily accessible by public transport, having a car to get to work and living in Western Sydney is mandatory. Please do not apply if you do not have access to a car *

Our client prides themselves on providing technological health & fitness products (Consumer Electronics) which become a HUGE part in the lives of their customers. They design, manufacture and market their own products ensuring they deliver the highest quality, best value and captivating designs with features that enhance consumers lives.
Their next customer service representative will be responsible for providing the upmost level of customer service on the phones, via emails and on the web. With your proven track record of resolving customer issues and experience in providing support to customers in a call-centre environment, YOU are the ideal candidate!

We currently are recruiting for one full-time permanent role and one full-time 3 month contract role.

The Role:
  • Customer Service and after sales customer support
  • Provide complex technical advice and support to customers (Phone, Email & Web) - Full Training Provided
  • Troubleshoot customer issues over the phone
  • Document and report failures, product improvements & issues impacting customer satisfaction
  • Maintain product knowledge (Product operations, specifications & capabilities)
  • Liaise with internal and external stakeholders
You will have:
  • A car to get to work
  • Problem solving abilities
  • Previous call centre experience (Mandatory)
  • An exceptional level of customer service
  • Excellent communication (Written & Verbal)
  • Proven conflict resolution skills
  • Intermediate Microsoft Office knowledge
You will be joining a diverse team with similar interests and great energy. On offer is free on-site parking and huge staff discounts.