Customer Service Specialist

Uplift Recruitment

Troubleshoot technical issues and faults for an extensive range of products in this busy call centre in Western Sydney! Health, Fitness & Tech Product

Our client operates a busy call centre where they field inbound calls and emails from their customers. Their next customer support specialist will be responsible for supporting and troubleshooting their extensive range of health, wellbeing & fitness tech products.

If you are technologically savvy, have experience troubleshooting technical faults over the phone and want to continuously expand your knowledge with a wide range of tech products, then we want to hear from you!

Fitness buffs with a heavy call centre background are also welcome to apply!

The Role:
  • Inbound calls & email support (Troubleshooting technical issues with products)
  • Ongoing training (New & existing products, evolving technology)
  • Maintain product knowledge
  • Document and report failures, product improvements, & issues impacting customer satisfaction
  • Work in the office for the duration of your probation and eventual flexibility to work from home will be provided
We are looking for someone who has:
  • A car to get to and from the office (Mandatory)
  • Clear and strong communication skills (Written and Verbal)
  • A technical mindset and passion for all thing’s technology/IT related
  • Prior call centre experience is a must
  • Problem solving and conflict resolution skills
  • Prior experience in a product support role is highly desirable 
You will be offered:
  • The ability to work from home full-time after your 6 month probation
  • Full training & a supportive team
  • Growth and development opportunities
  • 1% additional superannuation paid monthly over the superannuation guarantee percentage
  • Annual salary review based on performance
  • Paid Life/TPD Insurance
  • Paid Income Protection Insurance
  • Employee Share Purchase Plan
  • Employee discounted products
  • Employee Engagement activities
We have both Permanent Full Time opportunities and Temp Contracts available with Full-Time Hours (Strong potential for contract extensions and eventual permanency).