IT Support Engineer

Piper Talent

Hindmarsh location; company in trans-formative phase; career opportunities; reporting to the Service Delivery Manager

  • Permanent role for a national and iconic brand
  • Opportunity to step up from a L1/L2 support role
  • Autonomous role so much be self managing
About my client

My client is is a locally owned and operated Telstra Business Technology Centre employing staff across SA. They work with Small Business, Medium and Enterprise customers throughout the region to understand and grow their customers' businesses through a suite of ICT solutions.
They partner with Australia’s largest telecommunication and technology brands, such as Telstra, Cisco and Microsoft to bring simple, innovative solutions to local customers, businesses, Government and Enterprise organisations.
Their clients are supported by skilled technical operations team based in Hindmarsh for all their phone system, networking and ICT requirements from installation to ongoing maintenance and support. 

About the role 
  • This is a largely a client facing role as it will own a number of initiatives across delivering environment/security/communications audits
  • Conducting audits for clients on your own and then presenting your findings to clients (with support of an Account Manager).
  • There is also an element of solutions architecture here, providing inputs to their newly appointed Service Delivery Manager who in turn reports to the Head of ICT Sales who I placed there and who is AWESOME! 
  • You will also have the opportunity to build on or gain automation/scripting experience
  • You will be interested in driving implementation and improvement programs across tools that are used in supporting clients. 
About your Skills 
  • Windows 10 administration
  • MS Active Directory/Azure AD
  • M365 administration
  • Scripting and automation capability (Powershell, Python)
  • Working knowledge of network technologies (Cisco, Fortinet, Draytek)
  • Sound understanding of IT security principles
  • Excellent troubleshooting and diagnostic skills, including proactively identifying risks and opportunities arising from, or affected by, infrastructure configuration
  • Microsoft M365 Certifications highly desirable (MS-100 and MS-700)
  • Managed Services Provider experience preferred
What's in it for you? 
Well working for Telstra for one! And for two great managers? You want more? Okay...
  • City fringe location with free onsite parking
  • Fully paid study for a variety of micro-certifications
  • Small, inclusive team environment
  • Massive career growth opportunity!

Or call me, Mouse Croghan on 0404 380 704 for a confidential chat or for more information or email me on