IT Support Officer

Iron Mine Services

IT support officer required. Immediate start.

  • Full time position
  • Brand new facility
  • Entry level Mining
Iron Mine Contracting (IMC) was formed to provide Civil, Mining, Crushing and Screening and Indigenous partnering opportunities to the West Australian market.

IMC are in the process of expanding our footprint, capabilities and client base in the mining sector in WA and require an ongoing IT Support Officer to join the team to assist with Level 1 IT support. 

Reporting to Business Systems Superintendent, you will be supporting stakeholders across the whole business, including department managers, project managers, mobile maintenance team as well as the CEO, COO and the accounts teams to assist with their immediate issues with any of the IT systems under our management. Supported by IT specialists in the wider team, you will be the first port of call for user setup and issues, including liaising with vendors, escalating to Level 2 support and raising support tickets with the MSP or other vendors as required.

IMC has a significant remote site footprint predominantly in the Pilbara and Goldfields, and you will be involved in setting up and supporting the site based infrastructure and communications, which will involve site travel, including overnight or longer stays on site.

This is an entry position with significant opportunities for growth as the business expands and responsibilities of the role increase.
Successful candidate will have:
  • Demonstrated time management skills with ability to manage concurrent priorities.
  • A high level of written and verbal communication skills.
  • Experience in Level 1 desktop support
  • Experience in IT purchasing
  • Experience in IT vendor engagement
  • Experience with corporate IP networks and LANs.
  • Experience working within or with an IT Managed Service Provider
  • Monitoring and escalating service desk tickets
  • Maintaining asset register
  • Experience with both iOS and Android mobile devices
  • Experience in the mining and resources sector highly preferred
  • Completed or working toward a Cert IV in Information Technology highly desirable
This role would suit a person who has worked closely with multiple business departments and enjoys a challenge

Successful candidates will be on boarded directly by the IMC Internal recruitment team.

If you are a passionate and self-motivated individual interested in this position, please forward a current CV outlining your skills and experience.