IT Operations Support Officer

Highland Property Group

New role within the business - IT support experience and ability to manage staff software and hardware issues

  • Must be tech savvy with strong interpersonal skills
  • Working for an award winning agency with 120 employees
  • Ideal for someone with a year's experience, looking for a career in IT
The Company:
Highland Property Group exploded onto the real estate scene in 2007, and since then the company has gone from strength to strength. We are a family owned agency with offices based in Cronulla, Sutherland and Taren Point and soon to open in St George with 120 staff : ranked “No 1 RE Agency Nationwide” in 2019. We provide staff with exceptional support through training, mentorship, personal development and in-house processes. 

We have an amazing culture - the office is full of professional, hardworking and passionate people who enjoy what they do. We are a very dynamic team.
The Role:
Our team has an exciting opportunity for a full time IT Operations role that will work between each of our offices, depending on the internal requirement. This opportunity requires someone who is a keen problem solver, solutions driven, have a can-do attitude and show initiative with excellent interpersonal skills.

If you want a challenge or to step up in your career within an evolving and fast paced business, this role is perfect for you.

Duties include, but not limited to:
  • Administration of hardware and software systems
  • Training new and existing staff on CRM system usage (training on this)
  • Troubleshoot support issues, incidents and server outages
  • Escalate issues to external vendor suppliers as required
  • Support the intranet and business applications
  • Coordinating and updating the IT systems
  • Maintain a strong working relationship with our external IT contact for high level requests/issues
  • Managing the office alarm codes and phone systems
  • Induction involvement for IT requirements
  • Ensure all backups are monitored within the appropriate timeframe with any failures escalated accordingly
In order to be successful in this role, you will need:
  • IT support experience is preferrable
  • Strong technical knowledge of desktop hardware and software
  • Well-developed people and relationship skills
  • Excellent troubleshooting and analysis skills
  • Ability to work in a very fast faced environment
  • Willing to drive between offices based on internal requirements
  • Puts the customer at the centre of everything we do
  • Excellent written and verbal communication skills
We are a growing business, so this position has the ability to evolve and grow with more responsibility and accountability for the right person. 

If this sounds like the role for you, and you have passion to succeed then please contact Nicci Hart on immediately for a confidential discussion.

Only suitable candidates will be contacted.