Guest Relations Consultant

IDOM Automotive Group

Are you Outgoing and Energetic? Do you have Inbound/Outbound Call Center Experience? Join the Airport Toyota team as a Guest Relations Advisor Today!

  • Vibrant Team Environment & Supportive Managemen
  • Fantastic Career Development Opportunity with a leading Toyota Dealership!
  • Excellent Salary Package & Comprehensive Training!

Seeking a passionate, outgoing and energetic phone based Guest Relations Advisor for an exciting opportunity at Airport Toyota, a leading Toyota Dealership in Essendon Fields 
Working as an integral member of our busy Business Development Center, you will provide all of our Guests with an exceptional experience by promptly answering incoming Guest calls, identifying the Guests needs, efficiently booking vehicles in for service appointments, following up, providing solution to customer queries in a prompt manner and liaising with internal departments.

  • Interact & Liaise with Customers by telephone to efficiently book their vehicles in for service appointments.
  • Ensure Customer details are updated on Service database as part of booking process.
  • Promptly follow up telephone, website and/or digital based Customer enquiries
  • Ensure prompt resolutions to any customer concerns or queries
  • Ensure all administration & clerical duties are efficiently carried out.
  • Professionally Interact with all internal departments and management team.
  • Proactively ensure that all Essendon Mazda Customer needs & expectations are consistently exceeded.
  • A positive bubbly enthusiastic person who enjoys Customer interaction.
  • Proven ability to professionally handle high call volumes (80 – 100+ per day).
  • A Team player with excellent telephone manner / communication skills
  • Personable, Empathic with exceptional listening & influencing ability.
  • Fully computer literate with excellent keyboard skills & accuracy.
  • Strong attention to detail with excellent administration & data management skills.
  • A strong work ethic, calm under pressure, reliable & punctual.
  • A quick thinker with pride & belief in your ability to deliver customer service excellence
  • Strong time management, multi-tasking and organisational skills
  • Desire to learn and develop a rewarding long term career.
  • Verifiable Inbound / Outbound Customer Service Expertise within a call center environment is Essential
What’s in it for YOU
  • Rewarding Salary Package + Super + Overtime
  • Fantastic Team Spirit, Work Culture & Management Support
  • Comprehensive Training and Development Opportunities
  • Join One of Largest Automotive Groups in the World!

When you join an IDOM Automotive Group Dealership, we believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
If you feel you have the essential skills and positive attributes to excel in this position, email your resume to Narin Niyazi by clicking 'Apply Now' or contact me on 9937 7600 for a confidential chat.

*Due to the number of applications we will be only contacting those who have been shortlisted

Please note: IDOM Automotive Group is an Equal Opportunity Employer - Women are Encouraged to Apply.  All shortlisted applicants will be required to undertake a pre-employment checks including police and medical checks