Academic Support Officer

Open Colleges

Great role within a dynamic team with scope of progression

As Australia’s leading private provider of online vocational education, our goal at Open Colleges is to change lives through education. We do that through providing our students with the skills they need to launch, change or take the next step in their careers. So far, we’ve helped over 450 000 people pursue their career dreams – and counting!

Reporting to the Lead Academic Support Officer, the Academic Support Officer will work closely with Faculty to complete various administrative tasks necessary to ensure the successful progression and graduation of our students.

The key responsibilities of this role include, but are not limited to:   

 Workplace Administration

  • Process and approve all student placements
  • Complete initial Interview Checklists with both student and workplace Supervisor
  • Complete Work Placement Training Plans
  • Scheduling progression interviews
  • Complete Workplace guidelines, Training Plans, Interview checklists
  • Booking of workplace assessments
  • Assist in the employers adoption of Live Stream assessment
   Work Placement Support

  • Provide direct assistance to students locating a suitable work placement where required
  • Liaise with trainers/ assessors, workplace supervisors and students
  • Expand the range of organisations providing workplacement to Open Colleges Students
   Recognition of Prior Learning and Credit Transfer

  • Provide students with RPL kits and Credit Transfer information upon request
  • Pre-screen all applications to ensure they are complete, accurate and compliant
  • Delegate completed RPL applications to the appropriate manager
  • Ensure all applications are completed within Open Colleges’ agreed service level
  • Provide both verbal and written outcomes of application to student
  • Provide financial reimbursements/adjustments
  • Process all approved Units of Competencies for RPL/CT within the system (Salesforce)
  • Ensure trainer makes the assessment decision based on the Training Package Rules
  • Escalate complex CT applications to the appropriate Training Operations Manager

  • TAE40110 Certificate IV in Training and Assessment (desirable) ·       Relevant qualification in customer service field (desirable)   
Work Experience:

  • Minimum 12 months administrative support within an established Registered Training Organisation
  • Managing multiple tasks and competing deadlines
  • Delivering high quality administrative outcomes
  • Engaging or working with workplace employers to deliver placements for students or assessment outcomes

    Key Skills and Attributes:
  • Possesses a ‘can do’ attitude and willingness to learn
  • Strong interpersonal, oral and written communication skills
  • Ability to confidently use technology, systems and web based organisational tools
  • Strong customer service focus
  • Attention to detail
  • Flexibility in a changing, fast-paced environment Ability to multi-task and work to deadlines

    Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police and ID checks