Community Support Coordinator

Hireup

Be responsible for answering the day-to-day requests and enquiries from our users, therefore ensuring retention and satisfaction of all users!

  • Join one of Australia's fastest growing product companies
  • Unleash your full potential in an inclusive and purpose-led organisation
  • Contribute to the evolution of the disability sector
Hireup is an online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work or catching a local footy game, Hireup gives people the tools to live life on their own terms. 

With thousands of registered users and support workers in big cities and
remote communities all across Australia, Hireup is a national network of local supports, committed to delivering an individualised approach to support and community-driven future for the disability sector.

As a purpose-led organisation with over 200 HQ staff (and growing), we are dedicated to powering the evolution of the disability sector. We do this by keeping the community at the heart of our decision making and encouraging a culture defined by kindness, innovation, equality and storytelling.

The Hireup team is focused on delivering a quality experience for our users, at the heart of which is our Service team. Comprised of our Community Support, Trust and Safety and Incident Response teams, the Service team is responsible for the wellbeing and satisfaction of our users. As frontline staff, our Service team listens with intent and responds with integrity in its efforts to ensure our users feel heard, supported and satisfied.

Our Community Support Coordinators are responsible for answering the day-to-day requests and enquiries from our users, therefore ensuring retention and satisfaction of all users on the platform. Our coordinators are excellent at fostering relationships and build trust with our users to ensure that the support delivered is safe, appropriate and individualised. They do this through delivering exceptional customer service, answering the questions of our user base, solving their challenges and unlocking opportunities within the Hireup community. 

Priorities – the work
  • Draw on your knowledge and experience with disability services to support the Hireup community through proactive and reactive phone and email communication
  • Proactively communicating with users to ensure they’re making the most of the opportunities our community can provide
  • Analysing and responding to information received from our community to ensure that every booking that occurs is safe, appropriate and individualised
  • Advocating internally to ensure that the communities ideas and feedback are incorporated into our service and platform design
  • Providing the broader Head Office team with insights and inspiration of the impact our community has on their lives
 Skills – the person
  • Ideally has experience in the disability or health sector and wants to support our users in a person centered disability support model
  • Has experience providing exceptional customer service
  • Builds relationships through empathy, transparency and warmth
  • Can communicate with a diverse range of stakeholders
  • Uses problem solving, creativity and initiative to find the right solution for each individual
  • Is eager to work in a fast paced and flexible environment
  • Is  motivated and inspired to learn and develop new skills
  • Wants to work in a role that provides you with the opportunity to connect with our users and make an impact
  • Can commit to at least one year in the role  
Apply now

People with lived experience of disability strongly encouraged to apply.

The position is full-time and the salary will be dependent on experience. For more information about the role and how it fits within Hireup, contact our Talent Acquisition Manager Ria on ria@hireup.com.au.

Hireup is dedicated to creating inclusive and accessible candidate experiences for all and we encourage you to contact us if you have suggestions on how we can improve or adjust our approach to ensure an enjoyable, fair and informative candidate experience.