Customer Support Associate

Origo BPO Pty Ltd

A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues

A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:
  • Respond and assist incoming customer calls concerning security service requests
  • Monitor and coordinate routine maintenance of the client's alarm system
  • Follow through customer complaints and send received request notifications
  • Send/Respond to email requests of each subcontractors
  • Gather, track, compile and send out reports to Clients
  • Carry out daily operational check-ins from guards/patrols, on call
  • Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
  • Follows standard processes and procedures and redirects problems to the appropriate resource to ensure resolution
  • Identifies and escalates priority issues per the customer’s needs
  • Perform other duties as assigned from time to time by the Client
Skills and Qualifications:
  • Preferably with 3 to 4 years of experience in BPO Customer Service
  • Excellent English communication skills (written and verbal)
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, manage time effectively
  • Customer orientation and ability to adapt/respond to different types of character
  • Familiar with CRM systems and practices