Appointment Setter (Day Shift)

Origo BPO Pty Ltd

The Appointment Setter makes outbound calls to cold/warm leads and converts these leads to meetings for the Business Development Manager (BDM).

The Appointment Setter makes outbound calls to cold/warm leads and converts these leads to meetings for the Business Development Manager (BDM).

Key Responsibilities:
• Make outbound phone calls to cold/warm leads from data/lists provided
• Record contact details, company information and call notes
• Manage the BDM’s calendar- call backs and follow up tasks
• Record, update information and re-schedule meetings as tasked by the BDM
• Deliver scripts, including objection handling in accordance with ISA Playbook
• Book meetings with Decision Makers for the BDM
• Send emails to support outbound call activity
• Prepare weekly activity reports, analyse own results and make improvements
• Take part in weekly/monthly meetings and routine training
• Meet and exceed KPI targets set by the Client
• Provide administrative assistance as assigned

Skills and Qualifications:
• Outbound sales experience and/or appointment setting experience preferred
• Must be comfortable in making a high volume of cold/warm outbound phone calls
• Experience with CRM, Office365 and LinkedIn/Social Media preferred
• Excellent communication skills, phone manner and ability to relate to customers
• Honest, self-motivated and passionate to work in a fast-paced team environment
• Results driven with ability to meet and exceed target.