Customer Success Manager - IT Software

People Intelligence

Customer Success | Client Services | IT SaaS Software | Product Training Provided | Monthly Bonuses | Sales Culture | Customer Service | B2B | KL

  • Kuala Lumpur - Onboarding & management of B2B corporate accounts
  • Working in a sales culture where you can cross & up sell software
  • Monthly Bonuses linked to KPI's and sales retention targets
You must be a citizen of Malaysia to be able to apply for this role - no sponsorship or visa support is available for this role.

You will be working for a respected, global services firm that provides sales & marketing solutions to software & technology vendors. You will be working on a variety of sales campaigns with IT companies that range from small start-up companies to global market leaders with brand names that everyone knows and are respected in the marketplace. The Company has developed a formidable reputation in its field and is growing all over the world.

Based in Kuala Lumpur - You will be working in a team that is performance-based that rewards creativity, hard work, and success with excellent base salaries, commissions other benefits and career progression with learning & development.

As a Customer Success Manager, you will be responsible for onboarding and managing your clients IT requirements while liaising with various stakeholders both internally and externally. As much as this is a support function you will be capable of identifying sales opportunities and generating revenue if the opportunity presents itself.

Languages required for various roles include:
  • Thai/English
  • Vietnamese/English
  • English

The role:
 
  • Assist clients with onboarding, adapting and expanding usage of various cloud SaaS platforms
  • Account Management
  • Cross and upselling products within existing accounts
  • Manage inbound and outbound telephone relationships with clients
  • Client relationship management
  • Internal stakeholder management
  • Channel management
  • Become a trusted advisor to your clients working cross-functionally with other departments
  • Undertake product training with vendor certifications in order to support your clients
  • Achievement of KPI’s and sales targets related to client retention
   
To be successful in this role, you must have the following essential criteria:
 
  • A Graduate with a Bachelor’s degree in Business or IT
  • First class communication skills both written and verbal
  • Previous experience in Customer Success, Client Services or Inside Sales in the IT industry
  • The ability to see and manage sales opportunities as they present themselves
  • Strong customer service skills with a desire to solve problems for the client
  • A focus on client retention
  • Enjoys working in a culture of best practice cultivation & adoption
  • Team orientated with the ability to deal with people at all levels across various internal & external teams
  • Intermediate skills with MS Office and CRM software