Custom Operations Coordinator

Carpet Court

We're looking for a customer-centric and solutions driven customer service coordinator to assist our customers with their window furnishing solutions

  • Central Penrose location with parking - work close to home
  • Join a supportive team environment with ongoing training and development
  • Liaise with sales teams Nationwide and develop strong customer relationships
We’re looking for a customer-centric and solutions driven customer service coordinator to assist our customers with their window furnishing solutions

Are you passionate about helping customers and making their customer experience smooth and stress-free? We are looking for another member to join our busy Customer Operations team, this position focuses on customer care with our 12-day guarantee custom made products and liaises with dispatch, external customers, installers, in-store sales and design consultants.

We service our customers with the entire range of curtains, blinds and shutters so we have the perfect solution to suit any home. CurtainStudio is part of The Interiors Group, where we strive to achieve amazing interior spaces and create raving fans. We utilise our design expertise and exclusive product range to be able to offer our customers the best products and service nationwide.
In this role you will be keeping our customers informed on their orders and notifying them of any changes to their timeframes or delivery. You will also be processing new orders from our stores or consultants and following up with them on any updates. Communication is crucial to this role and we support an open and collaborative environment, focusing on putting the customer first!
Experienced in helping customers over the phone and making the customer experience smooth and stress-free?

Keen to work as part of a fast paced national team, located in Penrose solving problems for our custom made designs.

An excellent communicator that loves to provide solutions to make your customers raving fans of your service?

Looking to apply your professional planning and multi-tasking skills to help customers?

Want to have a laugh as you work every day? Then this is the team for you!
The day-to-day:
  • Process all new orders, supplier purchase orders and corrective action orders
  • Manage your daily work in progress report to reflect lead times
  • Monitor the paperwork due for installers to ensure everything runs to schedule
  • Liaise with customers to resolve any complaints or concerns as they arise
  • Communicate with all customers and guide them through the process
  • Arrange product dispatch and liaise with installers
  • Ensure all payments are processes and invoicing is completed on a daily basis
You'll be personable and professional with a knack for clear and concise communication. You’ll be an adept planner, an experienced multi-tasker used to problem solving and being able to think on your feet. The successful candidate will join an energetic team that works hard but also knows how to have a laugh. Along with full training, you will have the opportunity to genuinely progress your career through the company.
If this sounds like you – APPLY TODAY!