Service & Support Officer (SSO)

United Disability / Corporate Link Services

Corporate Link Services provides businesses with integrated back of office support services and we are rapidly growing.

  • Client Relations
  • NDIS Services
  • Funding Team
SERVICE & SUPPORT OFFICER (SSO)
 
Corporate Link Services provides businesses with integrated back of office support services. We support United Disability Care to provide high quality, personalised supportive care services to people living with a disability.  Our mission is to support people to ‘Love their life and Live their dreams.’   
 
We are currently seeking a Service & Support Officer (SSO) to join our Funding team at Head Office, Robina. This is a full time position and you will be responsible for assisting new and existing Participants through budgeting and forecasting, to maximise their NDIS plans in a timely and efficient manner.   
 
Desired Skills and Attributes
  • Experience in customer service and client relationship management
  • High attention to detail / Ability to work under pressure 
  • An understanding of the NDIS schedule of services, rules and regulations
  • Ability to manage plan budgets and undertake effective money management
  • Previous experience working autonomously and being accountable
  • A passion for helping others
To be successful in this role you will
  • Provide support to Participants through the efficient and effective utilisation of NDIS funds allocated to the individual
  • Receive funding request forms and populate quotes based on requirements
  • Forecast Participant expenditure based on existing services
  • Notify relevant parties when there are changes to a Participant’s plan
  • Liaise with Service Leaders and Area Managers
  • Maintain Participant’s services on the Carelink software
  • Contribute proactively to a diverse and fast-paced work team
  • Keep updated with relevant NDIS pricing structures and changes
  • Attend and participate in training and meetings, as required
 
Suitable candidates will be contacted