Administration Assistant / Scheduler

Empower Healthcare

Empower Healthcare is seeking a Home Care Support Coordinator to join our Head office team in Moorabbin on a full time basis

  • Supportive, innovative and people centric culture
  • Full Time Opportunity 8:30am - 5pm. Immediate start
  • Fantastic office in brand new Morris Moor complex
The Company 

We Change Lives
  
At Empower Healthcare we partner with Home Care package providers, NDIS plan managers & Aged Care organisations to deliver life changing allied health services. We offer a full-service platform from physiotherapy, occupational therapy, podiatry, dietetics to osteopathy, massage therapy and most recently, home nursing services and pride ourselves in the delivery of high quality therapy solutions, value packed services and responsive ethos.
  
It is a very exciting time with Empower Healthcare building on the success of its Victorian operation and now expanding nationally into WA and NSW. With a growing team of over 100 clinicians, we provide over 1,500 treatments a day and service more than 150 healthcare organisations. Building on this strong foundation, we are well positioned and committed to delivering exceptional care.
  
Our therapists genuinely care about the people we work with and take the time to build strong relationships that holistically improve social, physical and mental wellbeing to live happier and healthier lives.
  
  
Why you should join our Awesome Team!

Be more than just a number! We are a close-knit family orientated business with an open and friendly culture. Operating in a collaborative and supportive environment, our people are at the centre of everything we do.
We have a strong emphasis on Work Life Balance, frequent professional development and social events and ongoing mentoring and support from senior management.
  
The Position 
  
Due to continuous growth, we are seeking a Home Care Support Coordinator to join our team starting immediately. Based at our fantastic office in the brand-new Morris Moor complex, this Full Time opportunity forms an important part of our head office team. Reporting into the Home Care Team Leader, you will be responsible for: 
  • Responding to telephone calls, messages, booking requests and inquiries from clients, carers and internal and external stakeholders regarding cancellations or changes to scheduled services
  • Initial administration on AlayaCare for new referrals
  • Liaising with clients/carers to schedule allied health services 
  • Responding to requests regarding the rostering of client services
  • Reception duties 
  • Data entry and general office duties 
Do you have what it takes?
  
We are looking for someone with a high degree of initiative, that takes ownership of their work and demonstrates a "can do" attitude. You will have an enthusiastic and proactive attitude, be outcome focussed and dedicated to delivering an exceptional service to our clients. You must have: 
  • Relevant experience in an administration/clerical role
  • Basic computing skills and the ability to use applications such as Microsoft Office (Word, Excel and Outlook)
  • Good interpersonal skills with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service
  • Excellent attention to detail
  • Good organisational and administrative skills with the ability to prioritise multiple tasks 
  • Ability to work effectively as a member of a team and autonomously
  • Previous relevant experience working with people affected by frailty and/or disability would be desirable. 
  
If you are looking to work with a quality driven flexible organisation that supports and values their team, then this role is perfect for you! 
   
To apply simply click on Apply Now, otherwise if you have any questions about the role please call Sally on (03) 9068 3739