Customer Support Operator

A2B Australia - Talent

We're growing & people have places to go so we need you on our phones. Inbound role helping our customers book their taxis to get them from A to B

  • Casual role - ASAP start
  • Ongoing opportunities available
  • 24x7 inbound customer service call centre
  • 24x7 Contact Centre 
  • Inbound Customer Service 
  • Free car parking on-site & uniform provided 
About 13cabs
Every time, everywhere, 13cabs… you probably know the rest of our jingle, but what you may not be aware of is that fact that our business is going through an exciting transformation – so now’s a great time to get on board!
  
We’re also Australia’s leading cab company with over 8,500 taxis operating anytime, anywhere in Melbourne. Sydney, Newcastle, Adelaide, Darwin and Brisbane. We offer a wide range of transport options including MAXI Taxis, wheelchair accessible vehicles, premium Silver Service taxis, and we even off a parcel delivery service. All of which can be easily booked over the phone, online or via our 13cabs app.

You’ll be
Taking calls from customers – everyone from elderly citizens to corporate accounts – and making sure they’re booked into our system so that our Drivers know where to go.
  
We’ll 
Pay you above the award rate and do our utmost to make your time here at 13cabs rewarding.
We’ll also provide you with training and your own uniform to make sure you’re ready for calls once you hit the floor.
  
Applicants should possess:
  • Availability to work across a 24x7 roster - day, afternoon and night shift.
  • Experience in answering calls in a fast-paced environment
  • Exceptional customer service skills
  • A commitment to treat others with respect
  • Proven experience managing a high volume of calls whilst maintaining attention to detail
  • Fast and accurate data entry skills
  • Exposure and/or ability to work with in-house programs and computer systems
  • Positive “can-do” attitude
  • Must have exceptional verbal communication skills  
Special conditions
The successful applicant must be a non-smoker.
13cabs is an equal opportunity employer and operates a smoke-free working environment.
  
Interested? 
Please click the "APPLY NOW" button to submit your resume - please include your availability to work - keeping in mind we operate around the clock.

Only shortlisted candidates will be contacted.
NO AGENCIES PLEASE