Customer Support Operator

A2B Australia - Talent

We've been busy growing & people have places to go so we need more people to help answer our phones. Multiple vacancies.

  • Build a career with Australia's leading Taxi network
  • Wherever you are, wherever you're going, whatever you need - we'll get you the
  • Market leader in personal transport & emerging innovator in payment solutions
  • 24x7 inbound call centre
  • Immediate start
  • Training & uniforms provided
What we need:
13cabs are seeking experienced customer service agents to join their dynamic, 24x7 Woolloongabba based Call Centre as Customer Support Operators.
We have a number of casual opportunities available which will cover a variety of shifts. Successful applicants will be provided with training and ongoing support once they're on the floor taking live calls.

What you’ll do:
As a Customer Support Operator, you’ll be taking inbound calls from 13cabs customers – everyone from elderly citizens to corporate accounts, and making sure they’re booked into our system so that our Drivers know where to go.
What we're looking for:
  • Experience managing a high volume of calls in a fast-paced environment
  • Previous experience in Customer Service
  • Exceptional communication skills – verbal and written
  • A sound level of interpersonal skills and commitment to treating others with respect
  • Excellent attention to detail
  • Fast and accurate data entry skills
  • Exposure and/or ability to work with in-house programs and computer systems is advantageous
  • Team player and positive “can-do” attitude
  • Must have exceptional verbal communication
Who we are:
13cabs is Australia's leading Taxi network with a fleet of over 9,500 vehicles. Firmly established in Sydney, Melbourne, Adelaide, Brisbane and Newcastle, 13cabs has expanded to the Northern Territory, regional Victoria and regional Queensland, providing a 24/7 booking service via three Australian-based contact centres. From training Drivers at the start of their careers to developing innovative booking platforms the 13cabs business is embracing better ways of engaging with Drivers to help them move people from A to B. We pride ourselves on exceeding passenger expectations. From streamlining booking processes to superior door-to-door transport, our mission is to offer improved services to Passengers.
Click the "Apply Now" button to submit your application, including:
  • Up to date resume
  • Hours/Days of Availability/Unavailability (don't forget we operate 24 hours a day, 7 days a week, 365 days a year!)

Special conditions
The successful applicant must be a non-smoker.
13cabs is an equal opportunity employer and operates a smoke-free working environment.
Only shortlisted candidates will be contacted.