Pre-site Administrator - Construction

Talented Personnel

A culture and team that I can really stand behind. Customer Experience is the focus.

  • Want to work for a volume builder but don't want to be treated like a number?
  • Low customer files to ensure the best possible customer experience
  • Enjoy work from home? Possibility of staying WFH long term.
Pre-site Administrator – Construction 
  • A caring team who know how to have fun too!
  • Job security with competitive salary, what are you waiting for?
About the role
 
We have an exciting opportunity for a customer focused Pre-site Administrators, to join a number of businesses on a full-time basis.

The roles involve active working relationships with Sales, Estimating and Drafting teams to maintain and improve the administrative process and assist in timely completion of build programs for customers.
 
Responsibilities include though not limited to
  • Customer care in a warm, welcome and cheerful manner.
  • Manage customer expectation ensuring they are regularly provided with build program status of their home.
  • Communicate in a professional manner establishing a link between the customer and operational personnel maintaining consistent dialogue and outcomes.
  • Maintain customer file information including correspondence, contract variations and key event status.
  • Create relevant workflow notes and updates completing tasks and confirming events as they transpire.
  • Coordinate the initiation and or transfer to the customer of services connection and relevant meter installations with the relevant authority using on Internet portal interfaces.
  
Remuneration and Benefits
  • Competitive salary. Just call and find out. 
  • Regular social activities.
  • A supportive workplace and culture. (Really!)

Skills and experience
  • Excellent customer service and communication skills are a must
  • High level of attention to detail
  • Ability to demonstrate initiative
  • Previous experience in the construction industry is desirable and a want to enjoy a long term career.
  • Experience in a customer based environment where problem solving and management is essential.
  • Proven ability to work in an environment where customer centric, time critical decisions require discrete information flow and solutions management.
  • Developed organisational skills with an ability to manage concurrent tasks and deal with a range of different competing activities.
  • Strong and developed interpersonal and communication skills.