Customer Service Consultant

Henry Schein One

Do you want to play a part in improving the systemic health of the community? Apply here!

  • Work close to home - Blackburn location
  • Worldwide career progression opportunities
  • High performing and collaborative team
About Us: 
Henry Schein One (formerly Software of Excellence) is the global leader in providing dental practice management software and marketing solutions to dentists and dental professionals. Part of the Fortune 500 listed Henry Schein Group (Nasdaq:HISC), we provide dental software and services for over 90,000 customers worldwide. Our existing solutions serve over 400,000 clinicians and over half a billion patients!
  
Our vision is to provide products and services aimed at turning good practices into great businesses and to deliver exceptional customer outcomes. We are focused on improving the systemic health of the communities that we work with through driving through better patient engagement.

For more information about us: https://henryscheinone.com.au/

The Role:
We currently have an exciting opportunity for an Inbound Customer Service Representative to join our contact center in our Blackburn office. You will be responsible for taking ownership of customer inquiries via phone, email or chat and seeing them through to positive outcomes.

Being the first point of contact for the business, your ability to build rapport and on-going customer relationships over the phone will be highly valued!

Your responsibilities will include:
  • Assisting customers with their query/queries in a timely manner
  • Identify technical issues and escalating it to the appropriate team
  • Handling complaints in a professional manner
  • Ensure all customer satisfaction levels are met
You will have:
  • A desire to provide great customer service
  • A positive, outgoing and friendly personality
  • Great communication skills
  • The ability to prioritize/multitask and meet deadlines
  • The ability adapt to changes quickly and be a quick learner
  • Experience working in a customer service/fast paced environment - highly desirable
What’s in it for you?
  • A collaborative and fun working environment
  • Opportunities for personal development
  • Worldwide career progression opportunities
  • Great local amenities and cafes
  • Close to public transport
  • Work close to home - Blackburn Location
If this role sounds like you and you’re ready to make your next move to Henry Schein One - Apply NOW!