Claims Administrator

BizCover

This role facilitates claims on behalf of our panel insurers whilst delivering a first class experience to our customers. Start ASAP!

  • BizCover is Australia's leading B2B InsureTech provider
  • Growing business, with lots of opportunity for career growth
  • CBD location, Monday - Friday hours, Flexible working environment/work from home
BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

So what?
We are searching for a dedicated Claims Administrator to join our Legal, Risk and Compliance department.Our claims department is responsible for communicating directly with our customers who are making a claim and then facilitating the claims process on behalf of our panel insurers. We act as the “middle man” to ensure the process is as smooth as possible and is always a great experience for our customers.

What you'll be doing?
  • To deliver a first class claims handling service.
  • Handling and resolving claims from inception to settlement efficiently and fairly in accordance with our SLA’s and processes.
  • Liaising with assessors, insureds, insurers and claims managers and providing timely claims updates to customers, intermediaries and claims stakeholders
  • Capturing and recording of all claims data and processing claim payments.
  • Ensuring compliance with best practice, service and communication through system
  • Working with the wider business, including Sales and Service to promote good working practices and relationships with clients

Who we want?

First and foremost a Customer Fanatic – someone who is driven to provide first class customer experience and do the right thing on behalf of the Customer.
  • Strong technical knowledge, a flexible approach and sound claims handling judgement to ensure outstanding customer service at all times.
  • 2 years minimum experience in managing claims in the financial lines area ideally in business insurance
  • The ability to effectively interact with external and internal stakeholders such as panel insurers, insureds and assessors is essential.
  • Ability to decide the complexity of claims on prescribed rules
  • Excellent oral and written communication skills with a high level of literacy.
  • Demonstrated history of taking ownership and achieving a claims outcome
  • Effective time and workload management skills and ability to prioritize.
  • Ability to work in a team based environment.
  • Passion for quality service and support.
  • Well developed ability to analyse, interpret policy wording applications and critical thinking.
  • Ability to work efficiently across various IT platforms.


Some of the perks
  • Attractive salary package with bonus potential!
  • Generous training budget for you to use as you wish
  • Fruit bowls each morning
  • Flexible working
  • Vibrant, supportive and fun marketing team
  • Team/company events
  • Games area with Table tennis, Sofas, Xbox, chess
  • Casual dress code
  • Growing company with huge progression opportunities
  • Attractive salary package with bonus potential!

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  
a person who delivers a first class customer experience every time
Drumbeaters - noun: 
 a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:  
 a person you can trust to get it done
Advancer - noun: 
 a person who always wants do better