Assistant Practice Manager (2IC)

Fullerton Health Australia

Seeking an experienced & motivated Medical Receptionist, who is looking to take the next step in their career as an Assistant Practice Manager

  • Noosaville Seven Day Medical Centre
  • Dedicated induction, orientation & training provided for the position
  • Employee benefits - generous special offers & discounts
Noosaville Seven Day Medical Centre is seeking an experienced, enthusiastic and motivated part-time Medical Receptionist, who is looking to take the next step in their career as an Assistant Practice Manager (2IC) 

Noosaville Seven Day Medical Centre provides a range of quality healthcare services to meet our patients needs. Our practice is dedicated to providing patients and their families with personalised, professional, quality healthcare in our purpose built medical facility.

The Assistant Practice Manager is part of the reception team and supports the Practice Manager with staff management, developing the reception and nursing team, supporting the delivery of quality customer service to doctors and their patients, rostering, and in maintaining Accreditation.  The Assistant Practice Manager ensures that the practice runs smoothly when the Practice Manager is absent. 

In this role you will spend time on reception and performing senior administrative duties.  You will work and contribute as a team member and rotate through a series of roles within the centre to ensure you remain multi-skilled across all operations of the practice.  The role is part-time, 34 hours per week and  requires you to work on a Monday, however the other days are negotiable.

Responsibilities
  • Support the Practice Manager with managing the performance of the reception team and general administrative processes     
  • Development of reception team to ensure a client service culture
  • Ensure process and systems are in accordance with National Standards for Accreditation
  • Assist the Practice Manager in the Accreditation process
  • Foster professional working relationship with team members, patients and medical staff
  • Welcome and assist patients with enquiries and appointments
  • Answer and respond to telephone enquiries in a courteous and professional manner
  • Accurately process patient payments via cash, eftpos, HICAPS and direct bill transactions
  • Ensure the accurate storage and retrieval of patient and practice records
  • At all times maintain confidentiality of patient personal and financial information
  • Complete recalls
  • Maintain cleanliness of reception area and clinic rooms
  • Support the provision of accurate and timely financial and practice data
Requirements
  • Previous medical reception experience
  • Understanding of business operations in practice
  • Exceptional customer service and teamwork skills 
  • Commitment to ethical behaviour and conduct
  • Excellent verbal and written communication skills
  • Proven multi-tasking, problem solving and time management skills
  • Ability to empathise with patients
  • Previous experience in the utilisation of Zedmed Medical Software
  • Previous leadership, supervisory experience in a General Practice environment desirable
As part of the recruitment process candidates may be required to attend a company funded pre-employment medical. Please note that only suitable candidates will be contacted.

Noosaville Seven Day Medical Centre  forms  part of Fullerton Health Medical Centres, one of Australia's leading primary healthcare providers with 62 clinics located throughout metropolitan and regional centres, comprising 57 medical centres, 4 dedicated skin clinics and a specialist breast clinic

www.noosavillesevendaymedicalcentre.com.au