Medical Receptionist

Fullerton Health Australia

Provide our patients with a professional and excellent customer service that delivers a positive patient experience in a multi cultural environment

  • Location: QLD - Maroochydore Medical Centre
  • Casual Position Available - Flexible Hours & Days
  • Employee Benefits - generous special offers & discounts
Maroochydore Medical Centre is seeking an experienced and professional Medical Receptionist for a casual position.

With a long history in providing healthcare services, our team consists of dedicated doctors, nurses and staff who are genuinely passionate about the health and well-being of our patients. Further, we care about the communities in which we operate and work hard to ensure we deliver the very best healthcare to individuals and families.

The Receptionist is the first point of contact for our valued patients, and we place the utmost importance in ensuring they receive a professional and friendly service that delivers a positive patient experience.

Responsibilities
  • Greeting patients, answering telephone calls, patient triage and booking patient appointments.
  • Managing confidential patient records.
  • Patient billing and payment collection.
  • Support medical professionals with administrative tasks.
  • Manage patient expectations regarding length of waiting time.
  • Adherence to relevant RACGP standards as they relate to administrative tasks.
  • Recognise and uphold the rights of all candidates accessing services, including maintaining cultural sensitivity.
  • Comply with privacy and confidentiality principles to all work practices including the
  • Fullerton Health Australia policies and procedures.
Requirements
  • Previous medical administration experience.
  • Knowledge of medical terminology.
  • Current vaccination status
  • Intermediate computer knowledge and skills.
  • Best Practice Software experience an advantage.
  • Ability to multi-task and prioritise under pressure.
  • Strong attention to detail and accuracy is necessary.
  • Excellent verbal and written communication skills.
What we offer
  • Team member development – we have our own in-house online learning and development centre.
  • Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you.
  • The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff).
  • Financial Wellbeing Checks and advice from our corporate financial planning partner.
  • Generous special offers and discounts from corporate partners.
As part of the recruitment process candidates may be required to attend a company funded pre-employment medical. 

Maroochydore Medical Centre forms part of Fullerton Health Medical Centres, one of Australia's leading primary healthcare providers with 62 clinics located throughout metropolitan and regional centres, comprising 57 medical centres, 4 dedicated skin clinics and a specialist breast clinic.

Please note that only suitable candidates will be contacted