NDIS Operations Manager

Nexia Australia & New Zealand

If you're an ambitious and dedicated individual with a passion to make a real difference in a unique role, we would like to hear from you.

IDEAL Plan Management is a division of Nexia Canberra Chartered Accountants and provides financial administration services for participants of the National Disability Insurance Scheme. 

If you're an ambitious and dedicated individual with a passion to grow and make your mark in a unique role, we would like to hear from you.

We are currently looking for a motivated self-starter to take the lead of a high performing team within a dynamic environment to deliver a dependable client experience to our NDIS plan management service users.

If you are looking for a challenge and the opportunity to work on a broad range of responsibilities to contribute to the continual growth of the business, this may be the role for you.

As an established and highly reputable firm, we offer a culture that emphasises career growth, flexible work arrangements, professional development, an inclusive and collaborative environment with the opportunity to be part of a highly successful global network with access to a variety of clients and innovative resources.

The key responsibilities for this role include:
  • Review and improve current processes to deliver an exceptional customer experience
  • Champion the team's acquisition and sharing of knowledge of NDIS systems, processes and operational guidelines as relevant to financial intermediaries
  • Ensure compliance with NDIS Terms of Business, Quality Standards and Controls, and other federal and state/territory regulations in relation to the provision of plan management services
  • Develop and monitor team and individual KPIs and manage staff performance
  • Undertake resource planning for the Customer Service team
  • Lead the continuous improvement of internal processes
  • Assist the Finance Manager with the budget and cash flow analysis
  • Oversee staff training and professional development; and
  • Lead business improvement and development projects as identified by the leadership team.
The ideal candidate will have:
  • 5+ years' demonstrated management experience in human services and/or health industry
  • Knowledge of the NDIS systems and processes
  • Demonstrated experience in delivering superior customer experience and client outcome
  • Demonstrated skills in managing and capacity building a diverse workforce
  • Excellent written and verbal communication skills
  • Demonstrated ability to influence internal and external stakeholders
  • Relevant tertiary qualifications
Knowledge of the National Disability Insurance Scheme and/or previous experience in the disability/community sector will be highly regarded. Experience in exploring and implementing technology solutions are desirable.

The successful applicant will have been described by others as being empathetic, approachable, confident and committed. They will be results oriented and have succeeded in influencing others to deliver excellent client outcomes and customer experience.

How to Apply
Please submit your application cover letter addressing the requirements of the role and your resume via the APPLY NOW button.

Please note, applicants for the above positions are required to be Australian Citizens or Permanent Residents. Successful applicants will also be required to complete a National Criminal Record check prior to commencement of employment.

Nexia Australia is an Equal Opportunity Employer and encourages applications from people with a disability and their carers, Aboriginal and Torres strait Islander people, and people from culturally and linguistically diverse backgrounds.