Consultant Customer Service

Ai Group Talent Solutions

Work with a diverse range of passionate, supportive and engaging people within a collaborative environment.

  • 12 month contract
  • Be part of a national provider of goods and services
  • Experience using SAP based systems
Our client is a New Zealand owned and operated, compliance managed manufacturer of ‘niche market’ coatings, chemicals and aerosol products. They pride themselves on delivering great products for our local and national businesses around New Zealand and Australia
 
This role is to provide the day to day contact with our client's customers. This is through the provision of professional, accurate and timely service, from answering phones, to talking and placing orders and by providing up to date information to customers on the order status.
 
The position has a broad range of responsibilities, frequent conflicting requests and initiatives will occur.  You will need to be able to deal with these according to agreed priorities and service levels.
 
Key responsibilities for the position, but not limited to: 
  • Strong written and verbal communication skills, with a proven ability to communicate clearly, concisely and sensitively (verbally and in writing)
  • Display strong leadership qualities and be able to demonstrate empathy on dealing with site personnel
  • High level of accuracy and attention to detail
  • Adaptability/flexibility to accommodate change and provide services to meet customer needs
  • Excellent time management/organisational/projects skills
  • Analytical and problem-solving skills
  • Ability to work unsupervised, be self-motivated and use initiative
  • Ability to build effective working relationships with internal and external customers. 
Skills/Experience:
  • Proven ability to work well under pressure
  • Go-getter attitude and flexible in approach
  • Customer Service experience essential, including, but not limited to, outbound call experience
  • Experience in a manufacturing environment
  • Experience using SAP-based systems
  • Experience with domestic and international freight logistics 
To apply for this opportunity, click “APPLY” now and attach your MS word resume along with a cover letter outlying your experience and skills for the position. For a confidential discussion please call Nicole at Ai Group Talent Solutions on 02 6233 0704.