Operations Specialist (Junior)

MVP Asia Pacific

MVP is seeking for an Operations Specialist who will be working closely with our Hong Kong-based clients who specializes in Cryptocurrency.

MVP Asia Pacific Inc. is seeking a highly motivated and result-driven Operations Specialist who will be working closely with our Hong Kong-based clients who specializes in Cryptocurrency. As a vital member of the team, you will be supporting the day-to-day operations and platforms by working with the stakeholders to translate business requirements into solutions. 
 
Responsibilities: 
 
  • Ensure the operations and availability of 24x7 financial trading platforms
  • Receive inbound requests through channels, include phone, web forms, emails, chats, and internal stakeholders in IT and business
  • Log, categorize, prioritize, track and route issues reported by stakeholders or alerts raised by monitoring tools
  • Conduct system and service documentation
  • Manage issues, incidents and crisis
  • Handle stakeholder queries and requests
  • Ensure a high service delivery quality standard to clients and organization stakeholders
 
To be successful, you should be: 
 
  • 1-3 years of working experience in supporting 24x7 Financial Enterprise Product and platform 
  • Solid grasp of technical operations and corresponding business processes, preferably financial services 
  • Strong experience and know-how in managing incidents and client requests 
  • Experience in supporting enterprise systems including: 
  • Monitoring market and trading operations 
  • Application services (Web/ Java/ Messaging), enterprise application architecture 
  • Database (Postgresm MySQL, Maria, InfluxDB) 
  • Log and metric collection and processing (ELK) 
  • Documentation of process, risk management, and business analysis 
  • Scripting or coding experience using bash, java, groovy, nodeJS, angularJS, python, to automate operations 
  • Use of workflow tools to implement reliable and repeatable process 
  • Knowledge of ITIL Service Management Framework and corresponding toolings 
  • Knowledge of information security is a plus 
  • Proactive, self-guided learns who enjoys keep up with the latest advancements in distributed systems technology 
  • High energy, passionate team player with excellent verbal and written communication skills 
  • Ability to work, learn and thrive in a fast-paced environment and to work independently 
  • Well-organized with good communication skills
 
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga!