IT Support Analyst - Mackay

Hastings Deering

An exciting opportunity for a customer focused motivated IT Support Analysts to join the Mackay team. Looking for a sea change and move to Central QLD

  • A Full time position, working Monday to Friday, based in Mackay
  • Be a key member and add value to the IT Desktop Support Service team
  • Join a leading CAT dealer
About the Role
Hastings Deering currently have an exciting opportunity for a customer focused and motivated IT Support Analysts to join the Mackay team. This is a Permanent Monday to Friday role.
We are looking for a customer focused champion with impeccable work ethics who likes to learn, seize opportunities and take responsibility for achieving excellence whilst working as part of a great team.
The key responsibilities of this role will include but not be limited to:
  • Provide desktop support and resolve problems
  • Act as an escalation point for physical hardware issues
  • Monitor and respond quickly and effectively to requests received through the IT Service Desk and via escalations from management
  • Provide remote troubleshooting support on desktop issues within reasonable time
  • Escalate unresolved cases to Level 3 support team members and external vendors where necessary
  • Delivering continuous improvement initiatives through reviewing current processes
  • Document all reported incidents through ITIL practices
  • Problem management for Level 2 desktop support
About You
You will bring the following skills and experience to the role:
  • Minimum 2 years experience in a similar role
  • ITIL v3/v4 Foundation minimum qualifications
  • Experience in a customer orientated service desk position
  • Excellent communication skills, both written and verbal, being able to interact with end- users effectively
  • Demonstrated a high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range in internal clients
  • Knowledge of MS Windows 7, 10 MS Office (2013, 2016), O365 Admin Console, VPN, Lotus Notes, IE and Network Connectivity fundamentals
  • Proven experience in Laptop & Desktop Configuration, Setup & Troubleshooting
  • Previous experience or exposure to Microsoft Dynamics AX would be highly regarded
  • Analytical skills, attention to detail, ability to meet deadlines with competing priorities
  • High level of motivation and confidence with strong interpersonal skills
  • Ability provide prompt solutions to end users
  • Ability to work unsupervised, be a self-starter and a high degree of initiative is essential
About the Benefits
Hastings Deering offers a wide range of benefits including:
  • A rewarding career with diverse opportunities
  • Paid parental leave options for primary (13 weeks) and secondary carers (1 week)
  • A competitive remuneration package
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more
  • A culture of inspiration, innovation, collaboration and execution
  • Ongoing training & support to further your career
  • Free on-site parking
  • Annual salary reviews
Enquiries: Please call Recruitment Partner, Meraine Ford 0749 520 704
Applications Close: Friday, 25 September 2020
To Apply:
More info:
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Every day, thousands of people come to work at Hastings Deering and every time they walk through our doors, we want them to know how valued they are. Our Flexibility and Inclusion program, ‘Together as One’, is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds.