Service Manager

Hastings Deering

Exceptional and rare opportunity of Service Manager, located within our Mackay Service Department, managing our Mine Shop.

  • Based in Mackay, Paget workshop
  • Looking for next level leadership and diverse career challenge
  • A rewarding career with diverse opportunities
We are seeking applications for a suitably experienced person, to take on an exceptional and rare opportunity of Service Manager, located within our Mackay Service Department, managing our Mine Shop. Reporting to the Operations  Manager - Mackay, you will provide management and strategic direction to the service leadership group and their direct reports; and ensure that our customers receive the highest quality support and service, for their Caterpillar machinery.
The Role
The Service Manager role proactively promotes the service values of safety, customer service, productivity, quality, and leadership; to champion a safe and healthy work environment and ensure optimum customer service. Within this role you will be responsible to ensure your employees are compliant with workplace health and safety legislation, fatigue management policies, company incident reporting procedures, and all other company policies and procedures.
In this critical role, your key responsibilities will include:
  • Develop and continuously improve the process and methodologies to ensure the Quality and Efficiency of the Service Department meets or exceeds the Business Unit’s Benchmarks and Key Performance indicators
  • Constantly improving safety performance and culture within the Service Department
  • Providing strategic direction and continuous improvement initiatives for service operations
  • Develop and maintain strong relationships with clients, vendors, and other business units
  • Contribute to the planning, management, and outcomes of client services
  • Meeting or exceeding Service Department revenue targets with adequate cost control
  • Manage, develop, and lead a team to deliver the required targets
About You
You will bring the following skills and experience to the role
  • Diesel or Mechanical Trade Qualification with Post Trade experiences
  • Minimum seven (7) years’ demonstrated experience in a Business Management role
  • Thorough knowledge of Caterpillar parts and products, and an understanding of Service Department functions and objectives
  • An understanding of sales and marketing strategies and plans, for optimum brand exposure, to ensure the growth of our customer base
  • The ability to plan budgets for the Service Department, including coordinating expenditure items
  • Intermediate computer skills with experience in Microsoft Suite and AX
  • Demonstrated experience in the mining, mining services or heavy earthmoving industries
  • Demonstrable experience in establishing and maintaining mutually beneficial customer relationships
About the Benefits
Hastings Deering offers a wide range of benefits including:
  • A rewarding career with diverse opportunities
  • A competitive remuneration package
  • A company supplied vehicle or allowance is provided with this role
  • Salary Continuance Insurance
  • Paid parental leave options for primary (13 weeks) and secondary carers (1 week)
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more
  • A culture of inspiration, innovation, collaboration and execution
  • Ongoing training & support to further your career
  • Annual salary reviews
Enquiries: Please call Meraine Ford, Recruitment Partner on 0749 520 704
Applications Close: Friday 2nd October 2020
To Apply:
More info:

Current staff members are required to advise their line managers before applying for this role.
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Every day, thousands of people come to work at Hastings Deering and every time they walk through our doors, we want them to know how valued they are. Our Flexibility and Inclusion program, ‘Together as One’, is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds.