IT Support Analyst - TEST

Hastings Deering

Join our diverse and fast paced IT Team to provide quality Level 2 IT Desktop support to our valued internal customers! - TEST

  • Join our culture of innovation & inspiration - TEST
  • Customer centric role to provide support to our internal clients - TEST
  • 6 month fixed term opportunity, located in Archerfield - TEST
About your Role  - TEST
Hastings Deering is currently recruiting for an IT Support Analyst to join our diverse team to provide quality IT Desktop Support to our valued internal customers. This is a 6 month fixed term role, located in Archerfield. 
  
A key task of this role is to resolve more complex requests or assign to the appropriate resolver group, whilst ensuring the overall customer service experience is of a high standard. Reporting to the Manager - IT Service Delivery and Strategy you will:
  • Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
  • Provide desktop support and resolve our customer’s problems and provide remote troubleshooting support on desktop issues
  • Document all reported incidents through ITIL practices
  • Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tables, phone system, meeting rooms, printers
  • Design, create, manage our Anti-virus work station policies and create and manage the SOE for the Hasting Deering Group
  • Package applications to be deployed via Microsoft Endpoint Configuration Manager
  • Execute patch management and report on SOE and Patching exceptions on a weekly basis
  
About you  - TEST
You will have solid experience working in a customer orientated IT Support Analyst role, along with exceptional stakeholder engagement and communication skills. You are solution focused, a self-starter with the ability to work unsupervised along with a high degree of initiative. If you have strong analytical skills and the ability to meet deadlines with competing priorities will see you thrive in this role!
  
It is essential requirement of this role that you have completed ITIL v3/v4 Foundation minimum qualifications, along with laptop & desktop configuration, Setup & Troubleshooting.
  
If you hold qualifications in Microsoft 365 Certified: Modern Desktop Administrator Associate and CompTIA A+ your application will be highly regarded!  
  
About the Benefits  - TEST
Hastings Deering offers a wide range of benefits including:
  • A rewarding career with diverse opportunities
  • Paid parental leave options for primary (13 weeks) and secondary carers (1 week)
  • A competitive remuneration package
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more
  • A culture of inspiration, innovation, collaboration and execution
  • Ongoing training & support to further your career
  • Free on-site parking
  • Annual salary reviews
  
Enquiries: - TEST
Contact : - TEST
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To Apply: http://www.hastingsdeering.com.au/home/careers/job-centre
More info: www.hastingsdeering.com.au
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Every day, thousands of people come to work at Hastings Deering and every time they walk through our doors, we want them to know how valued they are. Our Flexibility and Inclusion program, ‘Together as One’, is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds.