Service Delivery Lead

Launch Recruitment

Experienced Supply Chain Service Delivery Lead with a strong ITIL background is sought for contract until end of December 2021

  • Service Delivery Lead
  • Supply Chain Solutions Division
  • Port Melbourne location - Initial contract until end of December 2021
Service Delivery Lead
Supply Chain Solutions Division
Port Melbourne location - Initial contract until end of December 2021
 
The Senior Systems Specialist / Service Delivery Lead of the organisation's Supply Chain Solutions position will be responsible for planning, implementing and controlling all aspects of operational service delivered or provided the organisation’s suppliers associated with Supply Chain Systems in order to develop and proactively improve operational excellence to support the business in achieving its strategic objectives.
 
Key accountabilities:

  • Effective Supply Chain Solutions Operational Support Model
  • Effective Supply Chain Systems Incident & Problem Management
  • Supply Chain Systems projects delivered successfully.
  • Stability of Supply Chain Systems
  • Delivery processes
 
Qualifications / Experience required:
  • Degree qualification or equivalent experience desirable
  • ITIL Foundation Certification
  • Demonstrated competency in Service Delivery
  • Experience in managing simple and complex service provider relationships
  • Experienced in dealing with both on-shore and offshore service providers
  • Contract Management
 
Elin Gill
IT Recruitment Account Manager