Client Services Coordinator - Geelong

Prestige Inhome Care

Use your exceptional customer service skills to support both our clients and staff

  • Rewarding, customer focused work
  • A mixture of in-office work and at home after-hours service coverage
  • Permanent Full-Time role based in Geelong
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

ABOUT THE ROLE
As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing clients, health care providers and direct care staff.
  
This role works in our Geelong office under the leadership of team Manager and with the support of a Team Supervisor and skilled colleagues. An average day in service coordination may include arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff.
  
Our Client Services Coordinators also share responsibility for after-hours service coordination to support staff and clients with urgent matters that cannot wait until the next business day. Your ongoing schedule may include a regular after-hours shift, or you may be required to support with after-hours service coordination on an ad hoc basis.
  
ABOUT YOU
You’re interested in and enjoy being helpful and you’ve had some experience in customer service, so you understand what it takes to respond to people requests. This role is about being the best support to the team and people of Prestige.
  
You’re the go-to person for information for all sorts of things. You’re a problem solver. You can think outside the box and if you don’t know the answer, you have a way of finding out. You’re pretty savvy on a computer. You can confidently navigate your way around operating and online systems.
  
You enjoy being productive and getting things done quickly and accurately. Because you are proactive and organised, you have a knack for helping people which makes you reliable and people trust you. You appreciate the importance of getting things right the first time to ensure a safe and professional service to clients.
  
Previous service coordination experience, expert time management skills and relevant qualifications/experience in community services or as an Enrolled Nurse.
  
WHAT’S IN IT FOR YOU?
  • Be part of an experienced service coordination team available 24/7
  • Know that through your work you are making a difference in people’s lives
  • A comprehensive induction program to help you feel confident on the job
  • Work with a growing business with a great reputation in the community and the industry
  • Fun and enthusiast team culture
  ABOUT US
Prestige Inhome Care is a private provider of premium home-based care services. At heart we are professional, friendly and committed to our clients and each other. We have established offices in Melbourne and Sydney.
  
Submit your resume and cover letter and apply today!

To find out more about Prestige Inhome Care visit www.prestigeinhomecare.com.au.
  
Contact  Jonny on jonathan@prestigeinhomecare.com.au with questions about these opportunities.

Our recruitment process requires to you hold a clear National Crime Check. Police check outcomes are considered in accordance with applicable legislation and standards. Furthermore, all applicants must have the right to work in Australia.