Customer Service Officer

Prestige Inhome Care

Be the first point of contact - supporting clients, staff and all other incoming calls with an exceptional service.

  • Rewarding customer-focused work
  • Know that through your work you are making a difference in the community
  • We are family - work with families, family feel, family run
ABOUT THE ROLE
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. Our vision is to help people remain in the comfort, security and familiarity of their home for as long as possible. Our mission is to be the leading, most respected provider of in-home care, and to exceed client expectations at every opportunity.

Reporting to the Customer Service Supervisor, the Customer Service Officer exists to ensure Prestige provides the highest standards of initial contact service, to everyone that contacts our business. This role, sits within our Service Delivery team and acts as the ‘front door’ to Prestige and has the objective of addressing client and carer phone and email enquires that fall within its remit and to triage the balance as required.
  
Key areas of focus for this role include:
  • Contributing to high standards of service and client care by phone, email and in person.
  • Structured reporting and Procura updating tasks at regular intervals to maintain the highest levels of compliance and data integrity.
  • Supporting continuous care and service improvement.
ABOUT YOU
This role is centred around people and supporting predominantly both clients and care staff. You are people focused and enjoy helping others. You are flexible in your ability to manage competing priorities of the ‘off the phone’ work with the demands of peak call volumes. You can juggle multiple requests, and able to prioritise what’s the most important– you just know how to get things done without any hassle.

You are people focused and enjoy helping others, you’ve had experience in a customer service related role, so you understand high pressure environments and what it takes to respond and support people with their requests. You can juggle multiple requests, able to prioritise what’s the most important, you’re a go getter – you just know how to get things done without any hassle.

You’re tech savvy - computer literate with MS Office, competent using databases or CRMs and familiar with telephone systems All of which will get you off to a flying start in this role.

You’re a great communicator both over the phone and emails and have the skills to be able to adapt your approach to a varied range of stakeholders. You’re compassionate and a great listener, you understand that each person is different and so are their needs, the level of support they might require from you but most importantly you enjoy making a difference to others people’s lives or in the community!
  
WHAT’S IN IT FOR YOU
  • Modern new head office located close to home in Moorabbin
  • Structured development programs to support your career as a Customer Service Officer and opportunities to support different projects
  • Fun and enthusiast team culture
  • Casual dress Friday
  • Team engagement activities and professional development opportunities
HOW TO APPLY
Submit your application with your resume and cover letter addressed to Hywell Sebastian. Contact Hywell on hywell@prestigeinhomecare.com.au with any questions about this opportunity.

All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.