Use your exceptional customer service and case management skills to earn the trust of your clients
- Enjoy the support of experienced Case Managers, Nurses and Client Services
- We are family - work with families, family feel, family run
- Full Time role (12-month maternity leave contract)
About the role
As a Case Manager you will be onboarding and providing ongoing case management for private and funded care services at home. This could include:
- Completing initial intake assessments
- Developing care plans
- Case management and monitoring and reviewing client wellbeing
Building a strong professional and compassionate relationship with your clients and your advocacy for their care needs is at the core of this role. You will work closely with our service coordination team to ensure that the complex nature of your client’s needs are met through knowledgeable office support and a dedicated care team.
You will be a brand ambassador for the business. You will be knowledgeable in Prestige’s service options and be able to represent Prestige Inhome Care as a preferred service provider. This is a role that allows remote working and the ability to provide high-quality home-based care in service areas from Geelong to Melbourne Metro North.
We'll be honest, we've been picky. This role will only be right for you if you have a real passion for helping people. You love making someone’s day and making a difference in people’s lives really resonates with you and this dictates how you go about your day to day.
Your customer service skills are impeccable. Forming connections, building rapport, maintaining relationships through your practised listening, questioning, empathy and professionalism is just how you do business. You have demonstrated success in managing complex conversation and situations to ensure optimal outcomes for clients.
You will have a background in case management, private care recipients, nursing or relationship management, you will have intermediate computer skills and a passion for making a difference in your community. This role requires someone who is a genuine team player and can adapt their approach to work collaboratively with a diverse range of clients and team members.
You will have sound administrative and self-management skills, including the ability to work to deadlines and resolve challenges quickly and professionally
With at least 12 months experience in the delivery of quality, you will have a working knowledge of Health Care/Aged Care information management systems, client focussed case management with an in depth understanding of funding sources and experience developing Care Plans for complex clients.
Previous Nursing experience or Tertiary qualifications in Community Services or related disciplines is an advantage.
What’s in it for you?
- Enjoy the support of an experienced service-oriented team
- Remote working, with clients that span Geelong through to Melbourne Metro North
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry
Visit our website to learn more about Prestige Inhome Care www.prestigeinhomecare.com.au.
Applicants require a current driver’s license, a reliable roadworthy vehicle and full comprehensive car insurance (vehicle allowance included in package). As part of this role, quarterly bonuses are also applicable assuming that KPIs are met. All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.