Post Placement Support Consultant - Upper Mt Gravatt

Arriba Group

$1000 toward your professional development | Supportive & collaborative team | Highest rated National DES Provider | Flexible pay options

  • Provide over the phone support for our clients
  • Annual compensation towards your professional development
  • 4 extra paid annual leave days
Perks and Culture
  • National footprint with 96 locations
  • Recreation Leave - 4 days per year!
  • Tools of the trade – latest technology and cloud based platform
  • Professional development compensation
  • Comprehensive on-boarding / induction
  • Quarterly & annual recognition awards & vouchers
  • Annual flu shots
  • Novated leases & flexible pay
  • Fun and dynamic work environment – team building activities & celebratory events
The Role

Your duties will include, but are not limited to:
  • Engage with employers and participants to provide support and assistance
  • Wage subsidy management
  • Assist and educate employers on available wage subsidies
  • Entering placements and creating wage subsidies
  • Early intervention of any risks to employment and implement strategies to mitigate disengagement
  • Manage a high volumes of calls maintaining minimum contact schedules for each jobseeker / employer
  • Provide tailored and effective support ensuring participants are aware of the options available to them
  • Collection of claim evidence ensuring claims are submitted in a timely manner in accordance with contract requirements
  • Track placements and maintain meticulous records in all systems
  • Assist in increasing a participant’s hours and or finding alternative employment where required
About You
  • Experience with Disability Employment Services / Jobactive is ideal
  • Call centre experience, especially within debt collection is highly regarded
  • Exceptional communication skills with a proven ability to build strong customer relationships
  • Enthusiastic and friendly with a positive attitude when delivering exceptional customer service
  • High attention to detail and accuracy
  • Superior organisational and time management skills enabling you to meet deadlines and prioritise workload
  • The ability to work autonomously and with our team
  • Outcome and customer focused
  • Resilient, self-motivated and an ability to influence
Next steps

To submit your resume, click "Apply”. 

For more information please call Eirini on 0428 062 431

We will require the successful applicant to complete a Police Check prior to employment.

AimBig Employment is committed to the principles of Equal Employment Opportunity.