Customer Service Coordinator

Bradken

Exciting opportunity for a Customer Service Coordinator to join our Sales team based in Jakarta.

Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market for the resources sector.

Reporting to the Regional Sales Manager, the Customer Service Coordinator is our customer service and sales expert who plays a key role in supporting the Sales team in ensuring excellent operational standards and achieving sales targets.
  
You enjoy a busy and challenging role where you assist the sales team in the region in preparing quotations, constock or regional warehouse inventory reports, administration of costs, purchases and provision of services to ensure the efficient management and operation of the regional sales office. 
  
You are a champion when it comes to building trust-based relationships with customers, keeping them well informed by providing advice on products dispatched and currently on order and expedite improved deliveries when required.
  
You are an effective multi-tasker who loves juggling various tasks to ensure timely and accurate processing of quotations, sales orders, purchase orders, and other customer-related requests through the sales office, to enable fulfilment accuracy.
  
With your high attention to detail and organisational skills, you will liaise with the import and export team on order fulfilment requirements.
  
You will effectively engage with multiple Warehouses and team member on daily transportation needs for sales dispatches and receivals. 
  
Key Criteria:
  • Fluent English, both written and spoken
  • Experience working in Manufacturing or hard rock mining
  • Experience using SalesForce
Based in Jakarta, this role offers plenty of opportunity for career progression into other front-line Sales roles within Bradken.
  
Why join our team at Bradken? We believe our people are our greatest asset. Keeping our team safe and healthy; physically and mentally has always been our top priority. We encourage and support dynamic and flexible work options to promote a healthy balance and let you get the most out of your time. We offer competitive pay and Total Reward packages. We also recognize and reward our employees for the great outcomes they produce and for living Our Values with local and global programs.
     
Please apply along with your resume and a brief covering letter highlighting why this should be your next role by COB 7 December 2020.
    
With 100 years of knowledge and experience behind us, we have endless opportunities ahead. Come and experience what a growing global business, transitioning into a new era of operation, has to offer.
      
Before commencing employment, you will complete a psychometric assessment and a pre-employment medical including drug and alcohol testing.
    
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible en­vironment for our people because great things happen when individuals are allowed to bring their whole selves into their work. We assess all employment against merit, competence, performance and business needs.