Customer Service Representative

MicroSourcing

Customer Service Representative

Primarily do calls and tickets for customers
Act as an initial point of contact for customers & stores as a member of the Online CS Team
Provide timely communication with customers & stores via email and phone
Coordinate with different stores and departments to address issues and customer enquiries
Review and address tickets using our world class customer service platform (Zendesk)
Update customers on straight forward customer service issues e.g. missing item from delivery, order status updates, returns, and other enquiries
Shipping management — liaise with shipping provider on behalf of customers, regarding their delivery and shipping enquiries
Order management — reallocating orders to stores with stock on hand
Perform additional customer service tasks as required by the CS operations
Observe at all times customer confidentiality and company policy surrounding data protection and security
Maintain the Total Tools ethos of providing exemplary customer service in a professional manner
Embody the Total Tools values of #CustomerFirst #OneTeam #BeTheDifference #OwnIt&GetItDone
 
Schedule - may do weekend support on a permanent basis (wed thur off).
Exam: Please have the candidate take the TT CSR exam (attached) and hexaco exam link ( https://hexaco.org/hexaco-online ) and send the results